IT Support Specialist

Logo Brands Inc; Franklin (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Logo Brands Inc. is seeking an IT Support Specialist to join our team in Middle Tennessee. The role focuses on providing hands-on IT assistance, training staff on hardware and software, and supporting workstation, server, and network infrastructure.

You will monitor performance, resolve tickets, and document processes while expanding your IT skills in a fast-paced, casual environment. Experience with ERP/EDI systems is a plus and advancement with the company is encouraged.

Qualifications

• 2-4 year degree in Computer Science or Information Technology or related field.
• 1-2 years of IT Support experience.
• Strong knowledge of computer hardware, software, and networking.
• Ability to train end-users on IT concepts and tools.
• Experience with Windows 11, Windows Server, SQL, M365, Exchange, AD, SharePoint and Azure.
• Familiarity with ERP/EDI systems is a plus.

Responsibilities

• Provide IT assistance to staff and resolve helpdesk tickets to meet SLAs.
• Train end-users on hardware and software functionality.
• Set up and configure workstations and end-user devices end-to-end.
• Install and maintain server and network hardware; monitor performance.
• Troubleshoot issues across hardware, software, and infrastructure.
• Document processes and track metrics and updates.

Skills

IT support

End-user training

Customer focus

SLA adherence

Team collaboration

PowerShell scripting

Education

2-4 year degree in CS/IT

Tools

Windows 11

Windows Server

Microsoft SQL

Microsoft 365

Exchange

Active Directory

SharePoint

Azure

Azure Virtual Desktop

Citrix

AWS

ERP/EDI systems

Job description

Are you an IT guru who is also an avid college and professional sports fan? Would you love a job with varietywhere you are asked, at times, to step out of the IT world and help a teammate in another department, like thewarehouse trying to get a rush shipment out? Would you like to work in a fun, casual environment, with anemployer who has been a four time winner of one of Nashville’s top places to work?If this sounds appealing, you might be a great candidate to come join us at Logo Brands! Logo Brands is afamily-owned business that has grown from a small two car garage to 375,000 square feet of office andwarehouse space here in middle TN. We currently sit as the #1 licensee for hard goods sports products.We are looking for an IT Support Specialist to join our team.This position will work alongside our existing IT team primarily on the implementation and support ofhardware, software and related infrastructure. The ideal candidate will have 1 to 2 years of related ITexperience and a willingness to gain advanced learning in IT infrastructure and support. As the Companygrows, this person should have a strong desire to grow with the company.IT Support Specialist Responsibilities:Providing IT assistance to staff.Training end-users on hardware and software functionality.Workstation setup, configuration and end-to-end support.Server and network hardware install, clean-up, monitor and configuration.Resolving helpdesk tasks and tickets while meeting SLAs.Monitoring hardware, software, and system performance metrics and troubleshooting issues.Updating computer software, as well as upgrading hardware and systems.Documenting processes and performing diagnostic tests.Keeping track of technological advancements and trends in IT support.The shift hours are: Monday-Friday 8:00am-5:00pm.IT Support Specialist Requirements:A 2-4 year degree in Computer Science, Information Technology, or similar experience.1-2 years of experience in IT Support.Exceptional ability to provide technical support and resolve queries.In-depth knowledge of computer hardware, software, and networking.Ability to determine IT needs and train end-users.Proficiency and basic troubleshooting knowledge with the following software and systems:Windows 11, Windows Server, Microsoft SQLMicrosoft 365, Exchange, Active Directory, SharePoint and AzureVirtualization platforms such as Azure Virtual Desktop, Citrix, AWSEnterprise backup and Disaster Recovery platformsBasic Powershell/SQL scripting proficiency desiredExperience in supporting of ERP and EDI systems and software desiredExperience in documenting processes and monitoring performance metrics.Knowledge of database maintenance and system security.Ability to keep up with technical innovation and trends in IT support.Personal Skill Expectations:Exceptional interpersonal and communication skills.Self-Starter and willingness to constantly learn.Detail orientated and process driven.