End-User IT Support & Asset Specialist

Valid8 Financial, Inc.; Franklin (TN); On-site; USD 50,000 - 70,000; Full time

Job summary

Valid8 Financial, Inc. is looking for an IT Support Engineer in Franklin, TN, responsible for delivering responsive help desk support and managing IT assets. The ideal candidate holds a Bachelor’s degree in Information Technology and has 2–4 years of related experience.

This role involves troubleshooting technical issues, supporting employees, and coordinating procurement activities. Join a forward-thinking company that values innovation and offers an opportunity to make a real impact in healthcare affordability.

Qualifications

• 2–4 years of experience in help desk or IT support roles.
• Hands-on experience with IT support tasks.
• Working knowledge of procurement processes and asset management.

Responsibilities

• Serve as a primary point of contact for IT support.
• Troubleshoot and resolve technical issues promptly.
• Manage IT assets lifecycle and documentation.

Skills

Windows endpoints support

Microsoft 365 applications

Customer service

Help desk support

Organizational skills

Education

Bachelor’s degree in IT or relevant field

Tools

Ticketing systems

Remote support tools

Job description

Valid8 Financial, Inc. is looking for an IT Support Engineer in Franklin, TN, responsible for delivering responsive help desk support and managing IT assets. The ideal candidate holds a Bachelor’s degree in Information Technology and has 2–4 years of related experience.

This role involves troubleshooting technical issues, supporting employees, and coordinating procurement activities. Join a forward-thinking company that values innovation and offers an opportunity to make a real impact in healthcare affordability.