IT Support Specialist - Helpdesk & Onboarding

Motion & Flow Control Products Inc; Littleton (CO); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

E-Verify

Job summary

Motion & Flow Control Products Inc in Littleton, CO is seeking an Information Technology Support Specialist to provide intermediate-level admin and technical helpdesk support for day-to-day IT operations.

This role troubleshoots hardware, software, account, and connectivity issues; coordinates and tracks support requests; supports user onboarding and equipment setup; and helps ensure timely, effective resolution of routine technology needs.

Qualifications

• Minimum of 2 years of IT support experience.
• Proficiency in Microsoft Office and ticketing/remot e support tools.
• Working knowledge of Windows environments and basic networking concepts.
• Strong organizational and communication skills.

Responsibilities

• Provide first-line support for hardware, software, systems access, and basic network connectivity issues for internal users.
• Investigate, troubleshoot, and resolve routine to moderately complex technology issues using established procedures, research, and diagnostic tools.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, standard applications, and user accounts.
• Document support requests, resolutions, equipment activity, and recurring issues in help desk or tracking systems; identify trends and recommend processes or system improvements.
• Communicate status updates to users, follow up after issue resolution, and deliver customer-focused support with timely response and closure.
• Support onboarding activities for new users, including workstation setup, account provisioning, and basic systems orientation.
• Monitor routine system performance issues, support security-related tasks such as standard updates and backups, and coordinate referrals or escalation to specialized technical resources when needed.
• Collaborate with IT team members on patches, upgrades, deployments, inventory management, and continuous improvement of support processes.

Skills

Microsoft Office

Help desk tools

Windows environments

Customer service

Communication skills

Time management

Tools

Ticketing tools

Remote support tools

Job description

Motion & Flow Control Products Inc in Littleton, CO is seeking an Information Technology Support Specialist to provide intermediate-level admin and technical helpdesk support for day-to-day IT operations.

This role troubleshoots hardware, software, account, and connectivity issues; coordinates and tracks support requests; supports user onboarding and equipment setup; and helps ensure timely, effective resolution of routine technology needs.