IT Support Specialist — Help Desk & Onboarding Pro

Socket.dev; Littleton (CO); On-site; USD 33,000 - 41,000; Full time

Job summary

MFCP Information Technology is seeking an IT Support Specialist to deliver intermediate-level administrative and technical help for day-to-day IT operations in Littleton, CO. You will troubleshoot hardware, software, accounts, and connectivity issues, assist with onboarding and equipment setup, and follow established procedures under general supervision.

Responsibilities include documenting requests, communicating status, and escalating non-routine issues as needed, with focus on timely,

Qualifications

• Minimum of 2 years of relevant experience in IT support, help desk, service desk, or other technical support roles.

Responsibilities

• Provide first-line support for hardware, software, systems access, and basic network connectivity issues for internal users.
• Investigate, troubleshoot, and resolve routine to moderately complex technology issues using established procedures, research, and diagnostic tools.
• Install, configure, and maintain desktops, laptops, printers, mobile devices, standard applications, and user accounts.
• Document support requests, resolutions, equipment activity, and recurring issues in help desk or tracking systems; identify trends and recommend processes or system improvements.
• Communicate status updates to users, follow up after issue resolution, and deliver customer-focused support with timely response and closure.
• Support onboarding activities for new users, including workstation setup, account provisioning, and basic systems orientation.
• Monitor routine system performance issues, support security-related tasks such as standard updates and backups, and coordinate referrals or escalation to specialized technical resources when needed.
• Collaborate with IT team members on patches, upgrades, deployments, inventory management, and continuous improvement of support processes.

Skills

Microsoft Office

Help desk

Documentation

Customer service

Time management

Windows environments

Tools

Ticketing systems

Remote support tools

Job description

MFCP Information Technology is seeking an IT Support Specialist to deliver intermediate-level administrative and technical help for day-to-day IT operations in Littleton, CO. You will troubleshoot hardware, software, accounts, and connectivity issues, assist with onboarding and equipment setup, and follow established procedures under general supervision.

Responsibilities include documenting requests, communicating status, and escalating non-routine issues as needed, with focus on timely,