IT Support Pro: AI-Enabled Helpdesk & Security

Workplace Elements; Denver (CO); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Flexible Paid Time Off

Retirement plans

Profit sharing

Downtown parking

Employee Assistance Program (EAP)

Parental leave

Family medical leave

Career development and advancement

Job summary

Workplace Elements is seeking an IT Support Specialist to join our Denver-based IT team. You will handle the day-to-day helpdesk queue, troubleshoot hardware, software, network, and access issues, and respond to security alerts with direct access to leadership.

You will gain hands-on exposure to cloud identity and security, AV, and AI tools while growing through mentoring and training. The role is onsite in Denver with potential for hybrid work after ramp-up and occasional evening/weekend events.

Qualifications

• 2+ years of IT support or helpdesk experience.
• Experience supporting Windows and macOS in business environments.
• Working knowledge of Active Directory, Entra ID, and Microsoft 365 administration.
• Foundational cybersecurity concepts and basic networking knowledge; certifications are a plus.

Responsibilities

• Manage day-to-day helpdesk queue from intake to resolution.
• Respond to security alerts and escalate when needed.
• Handle onboarding/offboarding including device builds, accounts, and licenses.
• Provide IT orientation and ongoing training across the company.

Skills

IT support

Troubleshooting

Windows

macOS

Communication

Organization

Problem solving

Evening/weekend availability

Tools

Active Directory

Entra ID

Microsoft 365

Azure

Job description

Workplace Elements is seeking an IT Support Specialist to join our Denver-based IT team. You will handle the day-to-day helpdesk queue, troubleshoot hardware, software, network, and access issues, and respond to security alerts with direct access to leadership.

You will gain hands-on exposure to cloud identity and security, AV, and AI tools while growing through mentoring and training. The role is onsite in Denver with potential for hybrid work after ramp-up and occasional evening/weekend events.