Denver Help Desk Support I – IAM & Tech Troubleshooter

Ask IT consulting; Denver (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Ask ITC Inc. is seeking a Help Desk Support I in Denver for an on-site role. The candidate will manage tickets, assist with provisioning, and deliver strong customer service in a fast-paced environment.

Familiarity with Active Directory and service desk tools is preferred. The position is full-time and involves working in the Identity and Access Management unit, focusing on security rights, permissions, and group management, with a requirement for solid basic networking and computer systems

Qualifications

• Basic troubleshooting skills with networking and computer systems.
• Experience with Active Directory and service desk software is helpful.
• Ability to multitask in a fast-paced environment while providing excellent customer service.

Responsibilities

• Handle ticket management and provide customer support.
• Assist with provisioning in IAM-related tasks.
• Maintain knowledge of least privilege methodology and security rights.

Skills

Customer service

Troubleshooting

Networking

Tools

Active Directory

CA Service Desk

Job description

In Person Interview for Help Desk Support in Denver CO

• Full-time

This is Amrita Sharma with Ask ITC Inc. which is backed by a $500 million Microtek group company, provides an industry leading blend of technology, business consulting, and outsourcing services. Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction.


Position: Help Desk Support I

Duration: 10+ Months

Complete Description:

Qualifications:

The Identity and Access Management unit is responsible for provisioning support which includes ticket management, customer service, and knowledge of least privilege methodology with security rights, permissions and groups, experience with Active Directory, CA Service Desk, and Google. Due to the importance of this position, it is expected that a person supporting IAM has basic troubleshooting skills with networking and computer systems, can multitask, work in a fast paced environment while providing excellent customer service.

All your information will be kept confidential according to EEO guidelines.

Amrita Sharma

Desk Phone: [phone] Ext- 735

amrita@)askitc.com

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