Denver Help Desk Support I – IAM & Tech Troubleshooter

Ask IT consulting; Denver (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Ask ITC Inc. is seeking a Help Desk Support I in Denver for an on-site role. The candidate will manage tickets, assist with provisioning, and deliver strong customer service in a fast-paced environment.

Familiarity with Active Directory and service desk tools is preferred. The position is full-time and involves working in the Identity and Access Management unit, focusing on security rights, permissions, and group management, with a requirement for solid basic networking and computer systems

Qualifications

• Basic troubleshooting skills with networking and computer systems.
• Experience with Active Directory and service desk software is helpful.
• Ability to multitask in a fast-paced environment while providing excellent customer service.

Responsibilities

• Handle ticket management and provide customer support.
• Assist with provisioning in IAM-related tasks.
• Maintain knowledge of least privilege methodology and security rights.

Skills

Customer service

Troubleshooting

Networking

Tools

Active Directory

CA Service Desk

Job description

Ask ITC Inc. is seeking a Help Desk Support I in Denver for an on-site role. The candidate will manage tickets, assist with provisioning, and deliver strong customer service in a fast-paced environment.

Familiarity with Active Directory and service desk tools is preferred. The position is full-time and involves working in the Identity and Access Management unit, focusing on security rights, permissions, and group management, with a requirement for solid basic networking and computer systems