IT Support Technician — Windows, Network & AV

ES Foundry Corp; Greenwood (SC); On-site; USD 42,000 - 62,000; Full time

Job summary

ES Foundry Corp in Greenwood, SC seeks an IT Technician to troubleshoot desktops, laptops, printers, and network issues while ensuring system security. You’ll perform preventive and corrective maintenance, install software, image computers, manage assets, support onsite and remote staff, handle Windows AD and O365 issues, and assist with AV setup for events.

Some after-hours work may be required; the role demands clear communication and strong problem-solving in a multinational production

Qualifications

• Technical aptitude to learn and follow instructions.
• Problem solver with strong attention to detail.
• Hands on experience with diverse computer systems and networks.
• Ability to research solutions and work independently on tasks.
• Broad knowledge in Windows client/server network environment.
• Strong troubleshooting skills in Windows OS and O365 issues.
• Excellent diagnostic and problem-solving skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to work in teams and individually.
• Experiences working in Multi-National Company especially in production environment.
• IT Professional Certification as IT Technician

Responsibilities

• Work on user reported cases to troubleshoot IT issues related to computers (desktop and laptops), printers, network and system.
• Ensure security and privacy of networks and computer systems.
• Perform preventive and corrective maintenance on computer equipment.
• Assist onsite and remote employees with their computer and software related issues.
• Software installation and basic network troubleshooting.
• Setup and Imaging computers.
• Support manufacturing IT equipment such as printers (laser and label).
• Support audio-visuals request or issues on events or meetings.
• Perform assets lifecycle for computers, printers and handhelds.
• Unlock Windows AD user accounts.
• Require working after business hour or night shift (as and when required).
• Any other reasonable duties assigned by superior.

Skills

Technical aptitude

Problem solving

Troubleshooting

Communication

Teamwork

Independent work

Documentation

Education

IT Technician Certification

Tools

Windows AD

O365

Windows OS

Job description

ES Foundry Corp in Greenwood, SC seeks an IT Technician to troubleshoot desktops, laptops, printers, and network issues while ensuring system security. You’ll perform preventive and corrective maintenance, install software, image computers, manage assets, support onsite and remote staff, handle Windows AD and O365 issues, and assist with AV setup for events.

Some after-hours work may be required; the role demands clear communication and strong problem-solving in a multinational production