IT Support Specialist: Helpdesk & Device Setup

Clearwater Analytics, Ltd; Boise (ID); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive medical, dental, vision, and life insurance

401(k) with company match + RSUs

Work from anywhere 3 weeks per year

Maternity and paternity leave

PTO + Volunteer Time Off

Job summary

Clearwater Analytics, Ltd is looking for an IT Support Specialist in Boise to be the first point of contact for tech issues facing over 700 employees. The role involves troubleshooting hardware and software issues, setting up equipment, and providing end-user support in a fast-paced environment.

The ideal candidate will have 1–2 years in IT support, familiarity with Windows and MAC OS, and strong communication skills. We offer competitive medical benefits, 401(k) with company match, and flexible work arrangements.

Qualifications

• 1–2 years of experience in IT support or related role.
• Familiarity with Windows 10/11 and MAC OS.
• Basic understanding of Active Directory and Azure ID.

Responsibilities

• Respond to help desk tickets and walk-up requests.
• Image, configure, and deploy laptops for new hires.
• Manage user accounts in Active Directory.

Skills

Windows 10/11

MAC OS

Microsoft 365

Active Directory

Azure / Entra ID

Communication skills

Education

Degree or diploma in IT, Computer Science, or related field

Tools

Microsoft Intune

PowerShell

Job description

Clearwater Analytics, Ltd is looking for an IT Support Specialist in Boise to be the first point of contact for tech issues facing over 700 employees. The role involves troubleshooting hardware and software issues, setting up equipment, and providing end-user support in a fast-paced environment.

The ideal candidate will have 1–2 years in IT support, familiarity with Windows and MAC OS, and strong communication skills. We offer competitive medical benefits, 401(k) with company match, and flexible work arrangements.