IT Help Desk Technician I - Multi-Site Support & Onboarding

Clark Pacific; Woodland (CA); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k matching

FSA

Life Insurance

Job summary

Clark Pacific in California is expanding and seeks an IT Help Desk Technician I to serve as the primary contact for employees needing technical support across offices. You will maintain end-user devices, diagnose hardware and software issues, and ensure teams have the tools to work effectively in Phoenix, Boise, Coolidge AZ, and Woodland.

This role supports onboarding, documents service requests, collaborates with vendors, and helps deploy new hardware and software.

Qualifications

• Minimum 2 years of IT Help Desk or technical support experience.
• Experience supporting desktop and server operating systems.
• Experience supporting enterprise software and productivity tools like Microsoft Office and SharePoint.
• Bachelor's degree in MIS, CS, or related field, or equivalent experience preferred.

Responsibilities

• Serve as the primary point of contact for end users seeking IT support across the organization.
• Record, track, and document service requests and incidents while resolving issues in accordance with SLAs.
• Troubleshoot hardware and software issues in person, through remote tools, by phone, or via chat.
• Install, diagnose, repair, maintain, and upgrade end-user devices including desktops, laptops, and related equipment.
• Support the deployment of new computers, hardware projects, and system upgrades.
• Install and maintain software applications and perform updates to software releases.
• Coordinate with third-party vendors and IT service providers when additional support is required.
• Follow established procedures for employee onboarding and offboarding related to system access and equipment.

Skills

Communication

Collaboration

Attention to detail

Organization

Problem solving

Discretion/confidentiality

Leadership potential

Time management

Excel proficiency

Education

Bachelor's degree in MIS, CS, or related field

Equivalent experience

Tools

Microsoft Office

SharePoint

Job description

Clark Pacific in California is expanding and seeks an IT Help Desk Technician I to serve as the primary contact for employees needing technical support across offices. You will maintain end-user devices, diagnose hardware and software issues, and ensure teams have the tools to work effectively in Phoenix, Boise, Coolidge AZ, and Woodland.

This role supports onboarding, documents service requests, collaborates with vendors, and helps deploy new hardware and software.