IT Support Specialist

Clearwater Analytics, Ltd; Boise (ID); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive medical, dental, vision, and life insurance

401(k) with company match + RSUs

Work from anywhere 3 weeks per year

Maternity and paternity leave

PTO + Volunteer Time Off

Job summary

Clearwater Analytics, Ltd is looking for an IT Support Specialist in Boise to be the first point of contact for tech issues facing over 700 employees. The role involves troubleshooting hardware and software issues, setting up equipment, and providing end-user support in a fast-paced environment.

The ideal candidate will have 1–2 years in IT support, familiarity with Windows and MAC OS, and strong communication skills. We offer competitive medical benefits, 401(k) with company match, and flexible work arrangements.

Qualifications

• 1–2 years of experience in IT support or related role.
• Familiarity with Windows 10/11 and MAC OS.
• Basic understanding of Active Directory and Azure ID.

Responsibilities

• Respond to help desk tickets and walk-up requests.
• Image, configure, and deploy laptops for new hires.
• Manage user accounts in Active Directory.

Skills

Windows 10/11

MAC OS

Microsoft 365

Active Directory

Azure / Entra ID

Communication skills

Education

Degree or diploma in IT, Computer Science, or related field

Tools

Microsoft Intune

PowerShell

Job description

## IT Support SpecialistApplylocations: Office - Boisetime type: Full timeposted on: Posted Todayjob requisition id: R10319-1**Job Summary:** We’re looking for a curious, service-minded IT Support Specialist to join our Boise team. You’ll be the first point of contact for 700+ employees where you will be troubleshooting day-to-day tech issues, setting up equipment, and keeping things running smoothly. This is a great opportunity for someone who wants hands-on experience across hardware, Microsoft 365, and device management in a fast-paced environment.**WHAT YOU’LL DO****End-User Support*** Respond to help desk tickets and walk-up requests from office employees* Troubleshoot hardware and software issues across Windows and macOS devices* Escalate complex issues to senior team members and follow through to resolution* Keep users and management informed on ticket status**Hardware & Equipment*** Image, configure, and deploy laptops and workstations for new hires* Perform basic hardware repairs (RAM, hard drives, peripherals)* Unbox, inventory, and asset-tag incoming equipment* Set up displays, AV equipment, and standing desks**Device & Account Management*** Onboard devices using Windows Autopilot and Microsoft Intune* Manage user accounts in Active Directory and Azure AD/Entra ID (password resets, unlocks, group membership)* Support basic Exchange/M365 tasks like shared mailboxes and distribution lists**Documentation*** Keep knowledge base articles and SOPs accurate and up to date* Document recurring issues and contribute to process improvements**WHAT WE’RE LOOKING FOR*** 1–2 years of experience in IT support, help desk, or a related role (internships and coursework count!)* Familiarity with Windows 10/11, MAC OS, and Microsoft 365 (Outlook, Teams, SharePoint)* Basic understanding of Active Directory, Azure / Entra ID and user account management* Comfortable setting up and troubleshooting hardware* Strong communication skills and a customer-first attitude* Organized, reliable, and able to juggle multiple requests* Ability to lift up to 50 lbs**Nice to Have*** CompTIA A+ or working toward it* Exposure to Intune, Autopilot, or Jamf* Any scripting or command-line experience (PowerShell, Terminal)**Education*** Degree or diploma in IT, Computer Science, or a related field — OR equivalent hands-on experience or certifications**WHAT WE OFFER*** Competitive medical, dental, vision, and life insurance* 401(k) with company match + RSUs* Work from anywhere 3 weeks per year* Maternity and paternity leave* PTO + Volunteer Time Off#### WelcomeThank you for your interest in a career with Clearwater!### About usClearwater Analytics (NYSE: CWAN) is transforming investment management with the industry’s most comprehensive cloud-native platform for institutional investors across global public and private markets. While legacy systems create risk, inefficiency, and data fragmentation, Clearwater’s single-instance, multi-tenant architecture delivers real-time data and AI-driven insights throughout the investment lifecycle. The platform eliminates information silos by integrating portfolio management, trading, investment accounting, reconciliation, regulatory reporting, performance, compliance, and risk analytics in one unified system. Serving leading insurers, asset managers, hedge funds, banks, corporations, and governments, Clearwater supports over $8.8 trillion in assets globally. Learn more at **www.clearwateranalytics.com**.### Don’t meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with the job description, we encourage you to still apply! You may be just what we're looking for.