Remote IT Support Specialist — Help Desk & Devices Setup

Clearwater Analytics, LLC; Boise (ID); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

3 weeks per year off

PTO + Volunteer Time Off

Job summary

Clearwater Analytics, LLC is seeking an IT Support Specialist to join our team in Boise, Idaho. You will be the first point of contact for over 700 employees, addressing tech issues, setting up equipment, and ensuring smooth operations.

The ideal candidate has 1-2 years of IT support experience and is familiar with Windows, macOS, and Microsoft 365. We offer competitive medical, dental, and vision insurance along with a hybrid work model, allowing employees to work from anywhere.

Qualifications

• 1–2 years of experience in IT support or help desk.
• Basic understanding of Active Directory and user account management.
• Strong communication skills and customer-first attitude.

Responsibilities

• Respond to help desk tickets and walk-up requests.
• Image and configure laptops and workstations for new hires.
• Onboard devices using Windows Autopilot and manage user accounts.

Skills

IT support

Windows 10/11

macOS

Microsoft 365

Active Directory

Azure / Entra ID

Communication skills

Education

Degree or diploma in IT, Computer Science, or related field

Tools

Microsoft Intune

PowerShell

Job description

Clearwater Analytics, LLC is seeking an IT Support Specialist to join our team in Boise, Idaho. You will be the first point of contact for over 700 employees, addressing tech issues, setting up equipment, and ensuring smooth operations.

The ideal candidate has 1-2 years of IT support experience and is familiar with Windows, macOS, and Microsoft 365. We offer competitive medical, dental, and vision insurance along with a hybrid work model, allowing employees to work from anywhere.