IT Support Specialist

Clearwater Analytics, LLC; Boise (ID); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

3 weeks per year off

PTO + Volunteer Time Off

Job summary

Clearwater Analytics, LLC is seeking an IT Support Specialist to join our team in Boise, Idaho. You will be the first point of contact for over 700 employees, addressing tech issues, setting up equipment, and ensuring smooth operations.

The ideal candidate has 1-2 years of IT support experience and is familiar with Windows, macOS, and Microsoft 365. We offer competitive medical, dental, and vision insurance along with a hybrid work model, allowing employees to work from anywhere.

Qualifications

• 1–2 years of experience in IT support or help desk.
• Basic understanding of Active Directory and user account management.
• Strong communication skills and customer-first attitude.

Responsibilities

• Respond to help desk tickets and walk-up requests.
• Image and configure laptops and workstations for new hires.
• Onboard devices using Windows Autopilot and manage user accounts.

Skills

IT support

Windows 10/11

macOS

Microsoft 365

Active Directory

Azure / Entra ID

Communication skills

Education

Degree or diploma in IT, Computer Science, or related field

Tools

Microsoft Intune

PowerShell

Job description

Job Summary

We’re looking for a curious, service‑minded IT Support Specialist to join our Boise team. You’ll be the first point of contact for 700+ employees where you will troubleshoot day‑to‑day tech issues, set up equipment, and keep things running smoothly.

What You’ll Do

• End‑User Support – Respond to help desk tickets and walk‑up requests from office employees. Troubleshoot hardware and software issues across Windows and macOS devices. Escalate complex issues to senior team members and follow through to resolution. Keep users and management informed on ticket status.
• Hardware & Equipment – Image, configure, and deploy laptops and workstations for new hires. Perform basic hardware repairs (RAM, hard drives, peripherals). Unbox, inventory, and asset‑tag incoming equipment. Set up displays, AV equipment, and standing desks.
• Device & Account Management – Onboard devices using Windows Autopilot and Microsoft Intune. Manage user accounts in Active Directory and Azure AD/Entra ID (password resets, unlocks, group membership). Support basic Exchange/M365 tasks such as shared mailboxes and distribution lists.
• Documentation – Keep knowledge base articles and SOPs accurate and up to date. Document recurring issues and contribute to process improvements.

What We’re Looking For

• 1–2 years of experience in IT support, help desk, or a related role (internships and coursework count).
• Familiarity with Windows 10/11, macOS, and Microsoft 365 (Outlook, Teams, SharePoint).
• Basic understanding of Active Directory, Azure / Entra ID, and user account management.
• Comfortable setting up and troubleshooting hardware.
• Strong communication skills and a customer‑first attitude.
• Organized, reliable, and able to juggle multiple requests.
• Ability to lift up to 50 lbs.

Nice to Have

• CompTIA A+ or working toward it.
• Exposure to Intune, Autopilot, or Jamf.
• Any scripting or command‑line experience (PowerShell, Terminal).

Education

• Degree or diploma in IT, Computer Science, or a related field — OR equivalent hands‑on experience or certifications.

What We Offer

• Competitive medical, dental, vision, and life insurance.
• 401(k) with company match + RSUs.
• Work from anywhere.
• 3 weeks per year off.
• Maternity and paternity leave.
• PTO + Volunteer Time Off.

We encourage diverse applicants to apply even if their experience does not match every qualification. You may be just what we’re looking for.