IT Support Specialist: Help Desk & End-User Tech

Drug Plastics & Glass Co., Inc.; Boyertown (Berks County); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

PTO including birthday

Competitive pay

401k after 90 days

Medical/Dental/Vision plans after hire

Job summary

Drug Plastics & Glass Company Inc. is seeking an IT Support Specialist to join the corporate team. You will handle help desk tickets, troubleshoot end-user devices, and assist with network components to keep systems secure and efficient.

The role involves onboarding new employees, configuring workstations, provisioning phones, and ensuring compliance with security policies. It is a full-time on-site position, Monday–Friday, 8am–5pm, with competitive pay and benefits.

Qualifications

• Associate degree or 1–3 years IT support experience.
• Working knowledge of Windows 11 environments.
• Team-oriented and safety-conscious in a dynamic environment.

Responsibilities

• Provide help desk support and resolve day-to-day IT issues in a timely manner.
• Assist with onsite and remote maintenance of end-user devices and network components.
• Onboard new employees with account setup, device provisioning, and training; decommission accounts for departures.
• Support information security and privacy initiatives.
• Maintain inventory of spare hardware and assets.
• Install, test, and document network cabling and VoIP requests (Zoom).
• Manage Active Directory group provisioning and de-provisioning.

Skills

Teamwork

Adaptability

Problem solving

Education

Associate degree

Tools

Active Directory

Network cabling

Zoom/VoIP

Job description

Drug Plastics & Glass Company Inc. is seeking an IT Support Specialist to join the corporate team. You will handle help desk tickets, troubleshoot end-user devices, and assist with network components to keep systems secure and efficient.

The role involves onboarding new employees, configuring workstations, provisioning phones, and ensuring compliance with security policies. It is a full-time on-site position, Monday–Friday, 8am–5pm, with competitive pay and benefits.