IT Support Specialist

Drug Plastics & Glass Co., Inc.; Boyertown (Berks County); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

PTO including birthday

Competitive pay

401k after 90 days

Medical/Dental/Vision plans after hire

Job summary

Drug Plastics & Glass Company Inc. is seeking an IT Support Specialist to join the corporate team. You will handle help desk tickets, troubleshoot end-user devices, and assist with network components to keep systems secure and efficient.

The role involves onboarding new employees, configuring workstations, provisioning phones, and ensuring compliance with security policies. It is a full-time on-site position, Monday–Friday, 8am–5pm, with competitive pay and benefits.

Qualifications

• Associate degree or 1–3 years IT support experience.
• Working knowledge of Windows 11 environments.
• Team-oriented and safety-conscious in a dynamic environment.

Responsibilities

• Provide help desk support and resolve day-to-day IT issues in a timely manner.
• Assist with onsite and remote maintenance of end-user devices and network components.
• Onboard new employees with account setup, device provisioning, and training; decommission accounts for departures.
• Support information security and privacy initiatives.
• Maintain inventory of spare hardware and assets.
• Install, test, and document network cabling and VoIP requests (Zoom).
• Manage Active Directory group provisioning and de-provisioning.

Skills

Teamwork

Adaptability

Problem solving

Education

Associate degree

Tools

Active Directory

Network cabling

Zoom/VoIP

Job description

Drug Plastics is looking for you to join our Corporate team! As an IT Support Specialist, you should enjoy challenges of installing, troubleshooting, and maintaining IT systems that optimize efficiency and security. This is a Monday thru Friday, 8am-5pm position.

Perks at Work:

• Paid time off including your birthday off!
• Competitive pay
• 401k Eligible after first 90 days of employment
• Eligibility to enroll in Medical, Dental, and Vision plans the 1st of the month following hire

Commitment to Sustainability:

• All plants 100% renewable/carbon-free sourced energy.
• Voluntarily disclose our environmental data through CDP’s platform
• Reduced scope 1 and scope 2 emissions by over 90% since 2015.
• Committed to net-zero emissions by 2050

Some Responsibilities Include:

• Help desk and day-to-day workstation troubleshooting and resolution of technical issues. This includes investigating and resolving trouble ticket items and making necessary repairs in a timely manner.
• Onsite and remote support tackling day-to-day maintenance and repair of end user devices, including computers, printers, scanners, phones, tablets and network components.
• Responsible for the onboarding of new employees to include account set up, building/configuring the workstation, deskside installations, phone provisioning, and training. Also responsible for disabling accounts and de-configuring workstations as employees leave the organization.
• Monitoring the long-term information security and privacy strategy.
• Responsible for maintaining spare equipment inventory to fulfill requests and hardware replacements.
• Installing, terminating and testing network cabling.
• VoIP setup and requests (Zoom)
• Active Directory group provisioning and de-provisioning
• Maintain hardware and software asset management system

Requirements:

• A minimum of an associate's degree or 1-3 years of IT Support experience
• Working Knowledge of Windows 11 Environments
• Committed to making a positive change but remaining flexible as priorities and responsibilities shift
• Work in a team environment
• Commitment to working safely

Drug Plastics & Glass Company Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.