IT Support Specialist

Thrivas Staffing Agency; Brandon (FL); On-site; USD 42,000 - 59,000; Full time

Benefits offered by this job

Benefits after 90 days probation

Job summary

Thrivas Staffing Agency is seeking a dedicated IT Support Specialist for a large nationwide company. The role is full-time and permanent, with standard office hours and a generous benefits package after a 90-day probationary period.

The position focuses on phone-based technical support for software and hardware, with occasional travel for new office setups. A degree and some IT Help Desk experience are encouraged to apply, and teamwork is essential.

Qualifications

• Must have strong customer service orientation.
• Experience in IT Help Desk or tech support preferred.
• Wriendly, team-oriented, and able to work well with colleagues across departments.

Responsibilities

• Provide technical support over the phone for software and hardware issues or upgrades.
• Monitor and diagnose computer systems; install and configure hardware and software; resolve faults.
• Set up new user accounts for employees nationwide; order and replace parts as needed.
• Travel about twice a year to assist with new office setups and related tasks.

Skills

Customer service

Teamwork

Phone support

IT knowledge

Education

Associate or Bachelor’s in IT or related field

Job description

Large nationwide company is currently hiring an IT Support Specialist for their I.T. Department. The position is full time and a permanent role with the company. The office hours are Monday through Friday from 9:00 a.m. until 5:00 p.m. The company provides a generous benefits package after a 90 day probationary period.

The company employs over 100 professionals. The focus of this role is to provide technical support over the phone for software and hardware issues or upgrades. This position will require travel (about twice a year) with management setting up a new office, etc. The position works closely with other department staff members and employees in the company. You must be friendly and work very well in a team atmosphere. Applicants who have a degree and some experience working as an IT Help Desk Technician are encouraged to apply.

The I.T. Support Specialist should have a passion for information technology and customer service. The position monitors the Company computer system(s) and networks; install and configure computer systems, diagnose hardware and software faults and solve technical issues. Install on-site employee hardware, Diagnoses and solves hardware or software faults, orders and replaces parts as required. Set up new user accounts for employees nationwide. You must be diligent, timely and have exceptional follow through.