IT Support Specialist – Help Desk & Desktop Expert

basised; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Employer paid medical and dental insurance

Vision insurance

401k with partial match

PTO

Job summary

BASIS Phoenix is seeking an IT Support Specialist to deliver exceptional help desk operations, assisting end users with their technology needs. This role includes providing tier 1 and 2 support for desktops, laptops, and mobile devices, while also managing Office 365 and Active Directory.

The ideal candidate will have a Technical or Associates degree and 1-2 years in an IT Help Desk environment. BASIS offers competitive salary and comprehensive benefits including medical, dental, and a 401k plan.

Qualifications

• 1-2 years in an IT Help Desk environment.
• Experience with computer skills such as SharePoint, MDT, network printers.

Responsibilities

• Serve as a help desk tier 1 and 2 engineer for desktop and mobile support.
• Maintain Office 365 Administration and system processes.
• Manage Active Directory user accounts and maintain updates.

Skills

Customer service skills

Desktop support experience

Analytical and problem-solving skills

Project management skills

Education

Technical or Associates degree

Tools

Office 365 Suite

Active Directory

DHCP

Windows 10

Job description

BASIS Phoenix is seeking an IT Support Specialist to deliver exceptional help desk operations, assisting end users with their technology needs. This role includes providing tier 1 and 2 support for desktops, laptops, and mobile devices, while also managing Office 365 and Active Directory.

The ideal candidate will have a Technical or Associates degree and 1-2 years in an IT Help Desk environment. BASIS offers competitive salary and comprehensive benefits including medical, dental, and a 401k plan.