Technology Coordinator

BASIS Ed; Scottsdale (AZ); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Employer paid medical and dental insurance

Vision insurance

PTO

401k with partial match

Childcare Savings Opportunity

KinderCare tuition discount

Job summary

An educational institution in Scottsdale, AZ seeks an IT Coordinator to provide help desk support for various technologies, such as desktops and mobile devices. This position requires a Technical degree and 1-2 years of IT Help Desk experience. The successful candidate will have strong communication skills and be able to manage various IT tasks efficiently. A competitive salary and benefits package, including medical and dental insurance, are offered.

Qualifications

• Knowledge and understanding of BASIS organization.
• Ability to interpret a variety of instructions in written or verbal form.
• Proficiency with Office 365 Suite, SharePoint, MDT and Windows 10.

Responsibilities

• Serves as a help desk tier 1 and 2 engineer to support desktops, laptops, tablets and smartphones.
• Imaging computers utilizing PXE boot.
• Maintaining computer and mobile device updates/patches.
• Maintain and create documentation of IT processes.
• Support network apps and security tools (firewall, web filter, antivirus).
• Maintain hardware inventory and document IT processes.

Skills

Excellent customer service skills

Attention to detail

Strong project management skills

Analytical with strong problem-solving skills

Attention to detail

Project management

Education

Technical or Associates degree

1-2 years in an IT Help Desk environment

Tools

Office 365 Suite

Active Directory

DHCP

Windows 10

DHCP

Network Printers

Windows 10

Job description

BASIS Scottsdale Primary - West Campus IT Coordinator

Starting ASAP! The Technology Coordinator’s primary role is to provide help desk operations and ensure that end users receive appropriate assistance for all technology needs.

Primary Responsibilities

• Serves as a help desk tier 1 and 2 engineer to support desktops, laptops, tablets and smartphones
• Imaging computers utilizing PXE boot
• Office 365 Administration
• Outlook and Lync 2013 configuration
• Maintains system processes related to file and system backups
• Supporting a wide variety of network and software applications (firewall, web filter, corporate managed virus protection)
• Maintain Active Directory user and computer accounts
• Maintains computer and mobile device updates/patches
• Maintain telephony equipment including VOIP and analog services
• Recommends hardware, software and consumables for purchase
• Maintain updated and accurate inventory lists
• Maintain and create documentation of IT processes

Key Competencies

• Knowledge and understanding of BASIS organization
• Attention to detail and strong organization and communication skills
• Excellent customer service skills
• Analytical with strong problem solving skills
• Strong project management skills
• Ability to interpret a variety of instructions in written or verbal form

Required Education and Experience

• Technical or Associates degree; experience can be considered in place of degree
• 1-2 years in an IT Help Desk environment
• Computer Skills: Office 365 Suite, SharePoint, MDT, Active Directory, DHCP, Network Printers, Windows 10

Preferred Skills

• ESET, Umbrella, PRTG, Lastpass, 802.1x, LDAP, Asset Tiger, Epson Projectors

Benefits and Salary

Salary for this position is competitive and depends on education and experience. BASIS Ed offers a comprehensive benefits package, including but not limited to:

• Employer paid medical and dental insurance
• Vision insurance
• PTO
• Ability to add dependents
• 401k with partial match that grows over time
• Employee Assistance Program
• Childcare Savings Opportunity (KinderCare tuition discount)

Location

Scottsdale, AZ (Phoenix, AZ also available)

Referrals increase your chances of interviewing at BASIS Ed by 2x.

Equal Opportunity Statement

In accordance with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Title II of the Americans with Disabilities Act of 1990, the Boy Scouts of America Equal Access Act and applicable state law, BASIS does not discriminate on the basis of any protected class in its business activities.