IT Support Specialist: Help Desk & Systems Admin

basised; Richardson (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical & Dental

Vision Insurance

PTO

401k

Employee Assistance Program

KinderCare tuition discount

Job summary

BASIS Richardson is seeking an IT Coordinator to join our team in Richardson, TX. The role focuses on providing help desk support, basic systems administration, and maintaining IT processes.

The position requires 1–2 years in IT Help Desk, familiarity with Office 365, Active Directory, and strong customer service skills. BASIS offers solid benefits and a collaborative work environment.

Qualifications

• Entry level knowledge of systems administration, customer service and strong desktop support experience.
• 1–2 years in an IT Help Desk environment is preferred.
• Knowledge of BASIS organization and ability to interpret instructions has value.

Responsibilities

• Serve as a help desk tier 1 and 2 engineer to support desktops, laptops, tablets and smartphones.
• Imaging computers utilizing PXE boot.
• Office 365 Administration and Outlook/Lync 2013 configuration.

Skills

Help desk support

Active Directory

Office 365 Admin

Troubleshooting

Customer service

Documentation

Project management

Networking basics

Education

Technical or Associates degree

Tools

SharePoint 2013

System Center 2012

Microsoft Dynamics

IP routing

Job description

BASIS Richardson is seeking an IT Coordinator to join our team in Richardson, TX. The role focuses on providing help desk support, basic systems administration, and maintaining IT processes.

The position requires 1–2 years in IT Help Desk, familiarity with Office 365, Active Directory, and strong customer service skills. BASIS offers solid benefits and a collaborative work environment.