IT Help Desk Technician MSP – Phoenix

Atlas Professional Services, Inc.; Phoenix (AZ); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Atlas Professional Services, Inc. is seeking a Helpdesk Technician in the Phoenix, AZ area for remote and onsite support. The role requires 1+ year in tech support and MSP environments, with the ability to manage tickets and communicate clearly.

The position is primarily remote with some onsite client visits across Arizona. Excellent opportunity to work in a growing MSP, handling Windows OS, AD tasks, MFA administration, and network troubleshooting while advancing technical certifications and

Qualifications

• 1+ year of tech support experience.
• 1 year MSP environment experience.
• Ability to handle tickets independently and keep status updates accurate.
• Prioritize requests in a fast-paced, growth-focused setting.
• Willingness to learn quickly and adapt to changing needs.
• Strong verbal and written communication skills.
• Ability to explain complex IT topics in clear language.
• Certifications such as CompTIA A+ and Network+ preferred.
• Reliable transportation for onsite client visits across Arizona.
• Role based in Phoenix, AZ area with commuting ability.

Responsibilities

• Provide remote and onsite help desk support for clients using phone and remote tools.
• Handle support tickets of varying complexity and coordinate with other engineers.
• Perform recurring server and network maintenance.
• Manage basic Active Directory tasks (user creation, terminations, password resets).
• Support basic MFA administration (new setups, device enrollment, user unlocks).
• Troubleshoot and configure basic hardware, peripherals, and mobile devices.
• Install and troubleshoot Windows OS on desktops and servers.
• Assist with PC, mobile device, Microsoft Office, and Office 365 issues.
• Support spam filtering and basic antivirus remediation.
• Troubleshoot networking (TCP/IP, DNS, DHCP, HTTP, SSL, VPN) and related equipment.
• Provide basic infrastructure support (cabling, storage, devices, network hardware).
• Assist with security issues (Duo MFA, SSO, and user lockouts).
• Support Mac OS, Linux, and other mobile OS at a basic level.
• Elevate issues to higher-level support when needed.
• Participate in after-hours primary or secondary support on a recurring basis.
• Create and maintain documentation, diagrams, and step-by-step instructions.
• Answer support calls and create or assign tickets through dispatch.

Skills

Tech support experience

MSP experience

Ticket prioritization

Strong communication

Explain IT topics clearly

A+ / Network+ certifications

Onsite readiness

Remote/phone support

Tools

Active Directory

Microsoft Office 365

VPN

Duo MFA

Job description

Requirements

Must have:

• We are looking for someone with 1+ years of technical support experience.
• We require at least 1 year of experience in an MSP environment.
• We expect the ability to handle support tickets independently and keep status updates accurate.
• We need someone who can prioritize requests effectively in a fast-paced, rapidly growing setting.
• We value the ability to learn quickly and adapt to changing needs.
• Strong verbal and written communication skills are essential.
• The ideal candidate can explain complex IT topics in clear, simple language.
• Technical certifications such as CompTIA A+ and Network+ are preferred.
• Reliable transportation is required for onsite client visits across Arizona.
• The role is based in the Phoenix, AZ area and requires the ability to commute there.

Responsibilities:

• We provide remote and onsite help desk support for clients using phone and remote access tools.
• We handle support tickets of varying complexity and work closely with other system engineers.
• We perform recurring server and network maintenance.
• We manage basic Active Directory tasks such as user creation, terminations, and password resets.
• We support basic MFA administration, including new setups, device enrollment, and user unlocks.
• We troubleshoot and configure basic hardware, peripherals, and mobile devices.
• We install, support, and troubleshoot Windows operating systems on desktops and servers.
• We assist with PC, mobile device, Microsoft Office, and Office 365 issues.
• We support spam filtering and basic antivirus remediation.
• We troubleshoot networking issues involving TCP/IP, DNS, DHCP, HTTP, SSL, Wi‑, VPN, and related equipment.
• We provide basic infrastructure support, including cabling, storage, devices, and network hardware.
• We assist with security‑related issues such as Duo MFA, SSO, and user lockouts.
• We support Mac OS, Linux, and other mobile operating systems at a basic level.
• We elevate issues to higher‑level support when needed.
• We participate in after‑hours primary or secondary support on a recurring basis.
• We create and maintain documentation, diagrams, and step‑by‑step instructions.
• We answer support calls and create or assign tickets through dispatch support.

Company:

We are a growing Managed Service Provider headquartered in Tampa, FL, and this is a full‑time Helpdesk Technician role based in the Phoenix, AZ area. The position is primarily remote, with support delivered by phone and remote tools, while onsite assistance may be required for customers across Arizona. We offer a competitive benefits package that includes 401(k), 401(k) matching, dental insurance, health insurance, paid time off, and vision insurance. The pay starts at $21.00 per hour, and the work location is hybrid remote in Phoenix, AZ 85027.