Helpdesk Technician

Phoenix Staff, Inc.; Phoenix (AZ); On-site; USD 36,000 - 39,000; Full time

Job summary

Phoenix Staff, Inc. is seeking an IT Support Technician in Phoenix, AZ to provide hands-on technology support across its workforce. You will troubleshoot day-to-day issues, prepare equipment, manage user access, and support Windows, macOS, iOS, and Android devices.

You’ll assist colleagues by phone, email, and in person, document solutions in the ticketing system, and participate in an on-call rotation. This onsite role requires strong communication, problem-solving, and a customer-focused

Qualifications

• 1-3 years of experience in IT support, help desk, desktop support, or a similar technical support role.
• Experience troubleshooting Windows and macOS workstations.
• Familiarity supporting iOS and Android mobile devices.
• Working knowledge of Microsoft 365, including user accounts, email, and identity services.
• Strong troubleshooting skills with the ability to identify problems and work toward effective solutions.
• Strong organizational skills and attention to detail, particularly around documentation and asset management.
• Ability to communicate technical information clearly to both technical and non-technical users.
• Customer-focused approach with a willingness to take ownership of issues through completion.
• Ability to work onsite Monday through Friday during standard business hours and participate in an after-hours support rotation.
• Ability to safely move, install, and set up computer equipment as needed.

Responsibilities

• Provide frontline support for hardware, software, connectivity, login, and account-related issues.
• Assist employees through phone, email, and in-person support.
• Troubleshoot technical problems and resolve issues independently when possible.
• Escalate more complex problems appropriately while staying involved through resolution.
• Provide a positive and professional support experience for users with varying levels of technical knowledge.
• Create and maintain user accounts, permissions, and email access.
• Support technology-related onboarding for new employees and offboarding for departing team members.
• Assist with password resets, multifactor authentication, and general access requests.
• Help ensure users have the appropriate access to systems and applications.
• Configure and deploy laptops, desktops, tablets, and mobile devices.
• Support Windows and macOS computers along with iOS and Android devices.
• Troubleshoot workstation, mobile device, and Microsoft 365 issues.
• Assist with ongoing device maintenance, replacements, and equipment setup.
• Maintain accurate inventory and assignment records for company technology.
• Document support requests, troubleshooting steps, and resolutions within the ticketing system.
• Maintain internal documentation and contribute to IT procedures and knowledge resources.
• Follow established IT processes and security standards when supporting users and systems.
• Help maintain a secure, organized, and reliable technology environment.
• Participate in an on-call rotation for technology issues outside of standard business hours.

Skills

Windows troubleshooting

macOS troubleshooting

Microsoft 365

customer-focused

clear communication

on-call support

Tools

Ticketing system

Device deployment

Job description

Job Title: IT Support Technician

Location: Phoenix, AZ

Rate: $26 - $28/hour

Work Arrangement: Onsite

We are partnering with an organization in the Phoenix area looking for an IT Support Technician to provide hands-on technology support across its workforce. This person will help keep employees productive by troubleshooting day-to-day technical issues, preparing equipment, managing user access, and supporting the systems and devices employees depend on.

This is a great opportunity for someone who enjoys problem-solving and working directly with users in a fast-moving environment. You’ll support employees across multiple locations, including office-based, remote, and mobile team members, while taking ownership of issues from initial request through resolution.

Your Role

• Provide frontline support for hardware, software, connectivity, login, and account-related issues
• Assist employees through phone, email, and in-person support
• Troubleshoot technical problems and resolve issues independently when possible
• Escalate more complex problems appropriately while staying involved through resolution
• Provide a positive and professional support experience for users with varying levels of technical knowledge

User Accounts & Access

• Create and maintain user accounts, permissions, and email access
• Support technology-related onboarding for new employees and offboarding for departing team members
• Assist with password resets, multifactor authentication, and general access requests
• Help ensure users have the appropriate access to systems and applications

Devices & Endpoint Support

• Configure and deploy laptops, desktops, tablets, and mobile devices
• Support Windows and macOS computers along with iOS and Android devices
• Troubleshoot workstation, mobile device, and Microsoft 365 issues
• Assist with ongoing device maintenance, replacements, and equipment setup

Asset Management & Documentation

• Maintain accurate inventory and assignment records for company technology
• Track equipment replacements, warranties, and device lifecycle information
• Document support requests, troubleshooting steps, and resolutions within the ticketing system
• Maintain internal documentation and contribute to IT procedures and knowledge resources

IT Operations & Security

• Follow established IT processes and security standards when supporting users and systems
• Help maintain a secure, organized, and reliable technology environment
• Assist with endpoint and device management tools as needed
• Participate in an on-call rotation for technology issues outside of standard business hours

What You’ve Got

• 1-3 years of experience in IT support, help desk, desktop support, or a similar technical support role
• Experience troubleshooting Windows and macOS workstations
• Familiarity supporting iOS and Android mobile devices
• Working knowledge of Microsoft 365, including user accounts, email, and identity services
• Strong troubleshooting skills with the ability to identify problems and work toward effective solutions
• Strong organizational skills and attention to detail, particularly around documentation and asset management
• Ability to communicate technical information clearly to both technical and non-technical users
• Customer-focused approach with a willingness to take ownership of issues through completion
• Ability to work onsite Monday through Friday during standard business hours and participate in an after-hours support rotation
• Ability to safely move, install, and set up computer equipment as needed

Preferred

• Experience with cloud-based endpoint or device management platforms
• Exposure to IT asset management and ticketing systems
• Familiarity with endpoint security and identity management tools
• Experience supporting users across multiple locations or a distributed workforce
• A curious, team-oriented mindset with an interest in continuing to learn and develop technical skills