IT Help Desk Coordinator - AD, O365 & Device Support

basised; Scottsdale (AZ); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Employer-paid medical and dental

Vision insurance

PTO

401k with partial match

Employee Assistance Program

KinderCare tuition discount

Job summary

BASIS Scottsdale IT team is looking for an IT Coordinator to support help desk operations, end-user systems, and a range of Office 365 and Active Directory tasks. A strong customer-service mindset and hands-on desktop support experience are essential for this role.

Responsibilities include desktop imaging, VOIP/telephony, AD management, backups, and documentation. This is an on-site position at BASIS Scottsdale with typical M-F hours and growth opportunities within our educational technology

Qualifications

• Technical or Associate degree; experience can be considered in place of degree.
• 1-2 years in an IT Help Desk environment.
• Computer Skills: Office 365 Suite, SharePoint, MDT, Active Directory, DHCP, Network Printers, Windows 10.

Responsibilities

• Serves as a help desk tier 1 and 2 engineer to support desktops, laptops, tablets and smartphones
• Imaging computers utilizing PXE boot
• Office 365 Administration
• Outlook and Lync 2013 configuration
• Maintains system processes related to file and system backups
• Supporting a wide variety of network and software applications (firewall, web filter, corporate managed virus protection.)
• Maintain Active Directory user and computer accounts
• Maintains computer and mobile device updates/patches
• Maintain telephony equipment including VOIP and analog services
• Recommends hardware, software and consumables for purchase.
• Maintain updated and accurate inventory lists
• Maintain and create documentation of IT processes

Skills

Help desk

Desktop support

Customer service

Communication

PXE imaging

Office 365 administration

Active Directory

Education

Technical or Associate degree

Tools

Office 365

SharePoint

MDT

Active Directory

DHCP

Job description

BASIS Scottsdale IT team is looking for an IT Coordinator to support help desk operations, end-user systems, and a range of Office 365 and Active Directory tasks. A strong customer-service mindset and hands-on desktop support experience are essential for this role.

Responsibilities include desktop imaging, VOIP/telephony, AD management, backups, and documentation. This is an on-site position at BASIS Scottsdale with typical M-F hours and growth opportunities within our educational technology