IT Support Specialist - Hands-on Tech & End-User Help

The Gill Corporation in; El Monte (CA); On-site; USD 42,000 - 50,000; Full time

Job summary

The Gill Corporation is seeking an IT Support Specialist to be the primary resource for ad hoc service and routine maintenance of company hardware and systems in El Monte, CA. This full-time role reports to the IT Operations Manager and offers hands-on exposure to end-user support and IT operations.

Responsibilities include responding to end-user requests, maintaining endpoint protection, and assisting with software installations.

Qualifications

• 0-2 years practical experience.
• Completed Associate's degree or certificate in computer technology.
• Strong customer service skills.

Responsibilities

• Responds to end-user requests by phone, email or chat to resolve basic issues and escalates when needed.
• Maintains endpoint protection software and inventory management applications.
• May assist with software or device installs and password resets.
• Performs PC software and hardware installations and configurations under supervision.
• Prepares user and technical documentation.
• Adheres to IT standard work processes and suggests improvements to policies and procedures.
• Other essential duties may be assigned.

Skills

Customer service

Technical support

End-user support

Education

Associate's degree in computer technology

Job description

The Gill Corporation is seeking an IT Support Specialist to be the primary resource for ad hoc service and routine maintenance of company hardware and systems in El Monte, CA. This full-time role reports to the IT Operations Manager and offers hands-on exposure to end-user support and IT operations.

Responsibilities include responding to end-user requests, maintaining endpoint protection, and assisting with software installations.