On-Site IT & Network Support Specialist

Gillman Home Center; Greensburg (IN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental, Vision, Short Term Disability,

Long Term Disability

Cancer coverage

Accident Coverage

Life Insurance

401k plan with employer contribution

Employee discount

Vacation time

Job summary

Gillman Home Center is seeking an IT Support Specialist to assist end users and work on diverse projects. The role reports to the Batesville, IN office daily and requires strong customer service, network upkeep, and security monitoring.

You will train teammates, manage user accounts, and support stores with on-site visits as needed. The ideal candidate has 3+ years in IT support, understands Microsoft AD, and can handle diverse duties from help desk to site visits in Indiana.

Qualifications

• 3+ years of experience in IT support preferred.
• Understanding of Microsoft AD and related products.

Responsibilities

• Deliver excellent customer service to all end-users with ownership and follow through.
• Maintain the computer network ensuring continuous operation across servers, workstations, copiers and printers.
• Provide technical assistance and basic training to team members.
• Maintain user accounts and manage the company telephone system.
• Support end users via phone and remote support tools, travel to store locations for installs/upgrades.
• Install, manage and monitor security equipment; ensure up-to-date security software.
• Respond to calls and tickets promptly; manage onboarding/offboarding and security controls.
• Maintain website and intranet content; assist with other IT projects as needed.

Skills

Excellent customer service

Great organizational skills

Superior computer skills

Education

High School Diploma or GED

Tools

Microsoft AD

Job description

Gillman Home Center is seeking an IT Support Specialist to assist end users and work on diverse projects. The role reports to the Batesville, IN office daily and requires strong customer service, network upkeep, and security monitoring.

You will train teammates, manage user accounts, and support stores with on-site visits as needed. The ideal candidate has 3+ years in IT support, understands Microsoft AD, and can handle diverse duties from help desk to site visits in Indiana.