IT Support Specialist — Growth & Comprehensive Benefits

ManpowerGroup Global, Inc.; Solon (OH); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

HSA

FSA

Dependent care FSA

Life Insurance

Disability Insurance

Travel Insurance

401(k) Match

Weekly Pay

Job summary

ManpowerGroup Global, Inc. in Solon, Ohio is seeking an IT Support professional to provide Tier I technical support to end-users via phone, email, Teams, or in-person, ensuring timely resolution of issues.

You will collaborate with IT teams to resolve complex problems, coordinate with vendors for repairs, and assist with onboarding. Strong communication and hands-on IT skills with Windows, AD, Exchange/Outlook, Office, Teams, and Adobe Connect are required.

Qualifications

• BS in Business or Technology related field or IT Certification.
• At least 1 year hands-on IT/IS experience with Windows OS, AD, Exchange/Outlook, Office, Adobe Connect and Teams.
• Strong written and verbal communication skills.
• Experience in inventory management of hardware and software assets.

Responsibilities

• Provide Tier I end-user support to end-users via phone, email, Teams, or in-person.
• Collaborate with IT teams to resolve issues and escalate when necessary.
• Coordinate with vendors and third-party providers to resolve issues and manage repairs or replacements.
• Update users on incident or service request status for clear communication.
• Support initial computer setup for new employees and onboarding processes.

Skills

Communication skills

IT experience

Problem solving

Education

BS in IT/Business or IT Certification

Tools

Active Directory

Microsoft Exchange/Outlook

Microsoft Office

Teams

Adobe Connect

Job description

ManpowerGroup Global, Inc. in Solon, Ohio is seeking an IT Support professional to provide Tier I technical support to end-users via phone, email, Teams, or in-person, ensuring timely resolution of issues.

You will collaborate with IT teams to resolve complex problems, coordinate with vendors for repairs, and assist with onboarding. Strong communication and hands-on IT skills with Windows, AD, Exchange/Outlook, Office, Teams, and Adobe Connect are required.