Customer Solutions & Order Support Specialist

Experis Technology Group; Solon (OH); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

Health Flexible Spending Account

Dependent Care Flexible Spending

Supplemental Life Insurance

Short Term and Long Term Disability

Business Travel Insurance

401(k), Plus Match

Weekly Pay

Job summary

ManpowerGroup Global, Inc. is looking for a Customer Solutions Associate at their Solon, OH office. The candidate will serve as a primary contact for customers, resolving order issues and ensuring needs are met efficiently. Strong communication, analytical skills, and a proactive attitude are essential.

This role offers opportunities for growth within a collaborative environment, with benefits like medical and dental plans, a 401(k), and weekly pay.

Qualifications

• 2-4 years of experience in supply chain, order management, or related fields.
• Excellent written and verbal communication skills.
• Strong analytical skills with the ability to interpret data effectively.

Responsibilities

• Serve as the primary point of contact and advocate for customers.
• Identify and resolve demand capture failures within established SLAs.
• Monitor open orders regularly and collaborate with cross-functional teams.
• Communicate with customers regarding out-of-stock issues and delivery delays.
• Partner with billing teams to resolve billing issues and update stakeholders.

Skills

Communication skills

Analytical thinking

Proactive attitude

Microsoft Office proficiency

SAP

BW

Business Objects

Education

Undergraduate degree

Job description

ManpowerGroup Global, Inc. is looking for a Customer Solutions Associate at their Solon, OH office. The candidate will serve as a primary contact for customers, resolving order issues and ensuring needs are met efficiently. Strong communication, analytical skills, and a proactive attitude are essential.

This role offers opportunities for growth within a collaborative environment, with benefits like medical and dental plans, a 401(k), and weekly pay.