IT Support Specialist

Birch East; Jacksonville (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Professional development opportunities

Job summary

Birch East in Jacksonville, FL is seeking an IT Support Specialist to provide level 1 and 2 support, troubleshoot hardware and software, and keep IT systems running smoothly in a team environment. The role requires a bachelor’s degree in IT or related field, experience with Windows/Mac, cloud services, and strong problem-solving and communication skills.

This on-site position offers a competitive salary (negotiable) and a comprehensive benefits package including health insurance, retirement

Qualifications

• Bachelor's degree in IT or related field or equivalent practical experience.
• Proven experience in IT support with strong understanding of network infrastructure, hardware, and software.
• Knowledge of Windows and Mac operating systems and common productivity software.
• Familiarity with cloud-based services and remote support tools.
• Strong problem-solving abilities and teamwork and communication skills.

Responsibilities

• Provide level 1 and 2 technical support to end-users, ensuring minimal downtime and maximum productivity.
• Install, configure, and maintain hardware and software systems, keeping IT infrastructure up-to-date.
• Monitor and maintain network security, identifying and mitigating potential threats.
• Troubleshoot and resolve technical issues, from software glitches to hardware problems.
• Conduct regular system backups to prevent data loss and ensure business continuity.
• Train and assist employees on the use of new technologies and software.

Skills

IT support

Troubleshooting

Customer support

Problem solving

Communication

Teamwork

Education

Bachelor's degree in IT or related field

Tools

Windows

Mac OS

Remote support tools

Security monitoring tools

Backup software

Job description

Birch East, a leading retail and distribution company, is hiring an IT Support Specialist in Jacksonville, FL. This is a full-time position with a negotiable salary. The role involves providing technical support and ensuring smooth operation of IT systems.

As an IT Support Specialist, you will troubleshoot and resolve technical issues, provide user support, and maintain IT infrastructure. You will also assist in system upgrades and implement security measures to protect company data.

You will work in a team environment at our Jacksonville office, collaborating with other IT professionals and departments. The office is located in a business-friendly area with opportunities for growth.

The salary for this position is negotiable, reflecting the company's commitment to fair compensation and recognizing the value of the candidate's skills and experience. In addition to the base salary, employees are offered a comprehensive benefits package that includes health insurance, retirement plans, and professional development opportunities. The health insurance covers a range of medical services, including doctor visits, hospital stays, and prescription medications. The retirement plans provide employees with the opportunity to save and invest for their future, with options such as a 401(k) plan or a pension scheme. Professional development opportunities are also available, allowing employees to enhance their skills and advance their careers within the company.

To be successful in this role, you should have a bachelor's degree in IT or a related field. Experience with IT support systems and a strong understanding of computer hardware and software are required.

What you will do:

• Provide level 1 and 2 technical support to end-users, ensuring minimal downtime and maximum productivity.
• Install, configure, and maintain hardware and software systems, keeping our tech infrastructure up-to-date.
• Monitor and maintain network security, identifying and mitigating potential threats.
• Troubleshoot and resolve technical issues, from simple software glitches to complex hardware problems.
• Conduct regular system backups to prevent data loss and ensure business continuity.
• Train and assist employees on the use of new technologies and software.

What we need:

• A bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Proven experience in IT support, with a strong understanding of network infrastructure, hardware, and software.
• Knowledge of Windows and Mac operating systems, as well as common productivity and office software.
• Familiarity with cloud-based services and remote support tools.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent communication skills, both written and verbal, to effectively interact with a diverse range of users.