IT Support Specialist: Frontline Tech & Customer Care

Cambridge Investment Research, Inc.; Phoenix (AZ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Life Insurance

Long-term Disability

401K with matching

Paid time off and holidays

Job summary

Cambridge Investment Research, Inc. is seeking an IT Support Specialist to join our team in Phoenix, AZ. This role focuses on frontline technical support for hardware, software, and access-related issues, delivering outstanding customer service in a collaborative environment.

You will configure and deploy desktops and peripherals, document incidents, and follow security protocols while growing technical expertise through mentorship and training opportunities.

Qualifications

• Strong analytical and problem-solving abilities.
• Foundational understanding of Windows operating systems and end-user computing environments.
• Basic knowledge of Microsoft 365 applications and productivity tools.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to delivering outstanding customer service.

Responsibilities

• Respond to technical support requests via phone, email, and other channels.
• Troubleshoot and resolve routine hardware, software, and access-related issues.
• Configure and deploy desktops, laptops, peripherals, and related equipment.
• Document incidents and resolutions in support systems.
• Follow IT support procedures and security protocols.
• Escalate complex issues to appropriate teams with thorough documentation.
• Support associates with various technology needs professionally.
• Collaborate with team members to ensure effective issue resolution.
• Continue to develop technical knowledge through training and mentorship.

Skills

Analytical skills

Problem solving

Communication

Organizational skills

Multitasking

Customer service mindset

Team collaboration

Tools

Windows OS

Microsoft 365

IT support tools

Job description

Cambridge Investment Research, Inc. is seeking an IT Support Specialist to join our team in Phoenix, AZ. This role focuses on frontline technical support for hardware, software, and access-related issues, delivering outstanding customer service in a collaborative environment.

You will configure and deploy desktops and peripherals, document incidents, and follow security protocols while growing technical expertise through mentorship and training opportunities.