IT Support Specialist

Cambridge Investment Research, Inc.; Phoenix (AZ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, Vision, Dental

Life Insurance

Long-term Disability

401K with matching

Paid time off and holidays

Job summary

Cambridge Investment Research, Inc. is seeking an IT Support Specialist to join our team in Phoenix, AZ. This role focuses on frontline technical support for hardware, software, and access-related issues, delivering outstanding customer service in a collaborative environment.

You will configure and deploy desktops and peripherals, document incidents, and follow security protocols while growing technical expertise through mentorship and training opportunities.

Qualifications

• Strong analytical and problem-solving abilities.
• Foundational understanding of Windows operating systems and end-user computing environments.
• Basic knowledge of Microsoft 365 applications and productivity tools.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to delivering outstanding customer service.

Responsibilities

• Respond to technical support requests via phone, email, and other channels.
• Troubleshoot and resolve routine hardware, software, and access-related issues.
• Configure and deploy desktops, laptops, peripherals, and related equipment.
• Document incidents and resolutions in support systems.
• Follow IT support procedures and security protocols.
• Escalate complex issues to appropriate teams with thorough documentation.
• Support associates with various technology needs professionally.
• Collaborate with team members to ensure effective issue resolution.
• Continue to develop technical knowledge through training and mentorship.

Skills

Analytical skills

Problem solving

Communication

Organizational skills

Multitasking

Customer service mindset

Team collaboration

Tools

Windows OS

Microsoft 365

IT support tools

Job description

Key Deliverables and Responsibilities

Cambridge Investment Research is seeking an IT Support Specialist to join our team. This position is ideal for a customer-focused technology professional who enjoys solving problems, learning new systems, and supporting associates across the organization.

Job Summary

Cambridge Investment Research is seeking an IT Support Specialist to join our team. This position is ideal for a customer-focused technology professional who enjoys solving problems, learning new systems, and supporting associates across the organization.

In this role, you will provide frontline technical support for hardware, software, and access-related issues while delivering exceptional customer service. You will work alongside experienced technology professionals, develop technical expertise, and contribute to a collaborative environment.

What You'll Do

• Respond to technical support requests received via phone, email, and other support channels.
• Troubleshoot and resolve routine hardware, software, Microsoft 365, and access-related issues.
• Configure and deploy desktops, laptops, peripherals, and related technology equipment.
• Document incidents, troubleshooting activities, and resolutions accurately within support systems.
• Follow established IT support procedures, security protocols, and best practices.
• Escalate complex issues to appropriate support teams while providing thorough documentation.
• Support associates with various technology needs in a professional and customer-focused manner.
• Collaborate with team members and cross-functional partners to ensure effective issue resolution.
• Continuously develop technical knowledge and support skills through training and mentorship.

What We Are Looking For

• Strong analytical and problem-solving abilities.
• Foundational understanding of Windows operating systems and end-user computing environments.
• Basic knowledge of Microsoft 365 applications and productivity tools.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to delivering outstanding customer service.

Why Cambridge?

Cambridge has competitive benefits and promotes a work/life balance to encourage individual success.

• Premium benefit package including medical, vision, dental, life and long-term disability insurance
• Vacation/sick time
• 401K retirement plan with company matching program
• Eleven paid holidays

You can find more details about our comprehensive benefits packagehere.

Cambridge Overview

Cambridge is a financial solutions firm that provides business support services to thousands of independent financial advisors. These advisors offer personalized investment services including wealth management, financial planning, and retirement services to individuals and families across the country. Cambridge provides significant compliance, technology, and transaction processing support to these financial advisors and their offices.