IT Support Specialist — Solve Tech, Support Teams

Cambridge Investment Research, Inc.; Fairfield (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, vision, dental, life and long

401K with company matching

Eleven paid holidays

Vacation/sick time

Job summary

Cambridge Investment Research, Inc. is seeking an IT Support Specialist to join our team.

This role is ideal for a customer-focused technology professional who enjoys solving problems, learning new systems, and supporting associates across the organization. In this role, you will provide frontline technical support for hardware, software, and access-related issues while delivering exceptional customer service.

Qualifications

• Foundational understanding of Windows operating systems.
• Basic knowledge of Microsoft 365 applications.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to technical support requests via phone, email, and other channels.
• Troubleshoot and resolve routine hardware, software, and access issues.
• Configure and deploy desktops, laptops, peripherals, and related equipment.
• Document incidents, troubleshooting steps, and resolutions in support systems.
• Follow IT support procedures and security protocols.

Skills

Analytical abilities

Windows knowledge

Microsoft 365 knowledge

Communication skills

Organizational skills

Multitasking

Customer service focus

Tools

Microsoft 365

Job description

Cambridge Investment Research, Inc. is seeking an IT Support Specialist to join our team.

This role is ideal for a customer-focused technology professional who enjoys solving problems, learning new systems, and supporting associates across the organization. In this role, you will provide frontline technical support for hardware, software, and access-related issues while delivering exceptional customer service.