IT Support Specialist: Frontline IT & Service Desk

Sofidel SpA; Circleville (OH); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401(k) with company match

Career development

Paid vacation

Referral bonus

Language learning programme

Job summary

Sofidel America is seeking an IT Support Specialist to join our local team in Circleville, Ohio. This position provides front-line technical support for our corporate office and manufacturing plants and offers long-term growth in a stable organization.

You will resolve issues, maintain desktop systems, printers, and applications, and update the knowledge base while collaborating with the National Support Team when needed; this role requires strong customer service and the ability to work

Qualifications

• Associate’s or Bachelor’s degree in Information Technology or related field preferred.
• 1–3 years of IT support or helpdesk experience.
• Working knowledge of Windows 10/11 and Microsoft 365.
• Basic understanding of networking concepts and Active Directory.

Responsibilities

• Provide first-level technical support to end users via a centralized ticketing system, phone, and in person.
• Manage and prioritize support requests using the ticketing system to ensure timely resolution.
• Troubleshoot hardware, software, and basic network issues.
• Install, configure, and maintain desktop systems, printers, and applications.
• Document issues, solutions, and procedures in the knowledge base.
• Escalate complex, structural, or infrastructure-related issues to the National Support Team while providing local context and hands‑on assistance as needed.
• Support both office and plant environments as required.
• Participate in on‑call or emergency support rotation as scheduled.

Skills

Windows 10/11

Microsoft 365

Networking basics

Active Directory

Customer service

Time management

Education

Associate’s or Bachelor’s degree in IT or related field

Tools

ServiceNow

Job description

Sofidel America is seeking an IT Support Specialist to join our local team in Circleville, Ohio. This position provides front-line technical support for our corporate office and manufacturing plants and offers long-term growth in a stable organization.

You will resolve issues, maintain desktop systems, printers, and applications, and update the knowledge base while collaborating with the National Support Team when needed; this role requires strong customer service and the ability to work