IT Support Specialist: Growth, Training & Benefits

Sofidel S.p.A.; Circleville (OH); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Bonus opportunities

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Career development

Paid vacation

Referral program

Zusammenfassung

Sofidel America seeks an IT Support Specialist to join our local team in Circleville, OH. This role delivers frontline technical support for our corporate office and plants, with a focus on timely issue resolution and thorough documentation.

You will work across Windows 10/11, Microsoft 365, and basic networking in a role offering growth in a stable, global company. The position emphasizes customer service, independent work, and the ability to learn new systems quickly, with on-call rotation and

Qualifikationen

• Associate’s or Bachelor’s degree in Information Technology or related field.
• 1–3 years of IT support or helpdesk experience.
• Proficiency in Windows 10/11 and Microsoft 365.
• Working knowledge of networking concepts and Active Directory.
• Experience using a centralized ticketing system (e.g., ServiceNow).
• Strong customer service and communication skills.
• Ability to work independently with minimal daily supervision.
• Certifications (A+, Network+ or similar) are a plus.

Aufgaben

• Provide first-level technical support to end users via ticketing system, phone, and in person.
• Prioritize requests to ensure timely resolution and satisfaction.
• Troubleshoot hardware, software, and basic network issues.
• Install, configure, and maintain desktop systems and printers.
• Document issues and solutions in the knowledge base.
• Escalate complex issues to the National Support Team while providing local context.
• Support both office and plant environments as required.
• Participate in on-call or emergency support rotation.

Kenntnisse

Windows 10/11

Microsoft 365

Active Directory

Networking basics

Customer service

Time management

Independent work

Ausbildung

Associate’s or Bachelor’s degree in IT

Tools

ServiceNow

Jobbeschreibung

Sofidel America seeks an IT Support Specialist to join our local team in Circleville, OH. This role delivers frontline technical support for our corporate office and plants, with a focus on timely issue resolution and thorough documentation.

You will work across Windows 10/11, Microsoft 365, and basic networking in a role offering growth in a stable, global company. The position emphasizes customer service, independent work, and the ability to learn new systems quickly, with on-call rotation and