IT Support Specialist - Grow with a Global Team

Sofidel; Circleville (OH); Sur place; USD 42 000 - 63 000; Plein temps

Avantages offerts par ce poste

Competitive pay and bonus opportunites

Comprehensive medical, dental, and vis

401(k) with company match

Professional training and career dev

Paid vacation and supportive work env

Employee referral bonus programs

Résumé du poste

The Sofidel Group is seeking an IT Support Specialist to join our local team in the United States. This role provides front‑line technical support to our corporate office and manufacturing plants, with a focus on timely issue resolution and thorough documentation.

Ideal candidates have 1–3 years IT support experience, knowledge of Windows 10/11 and Microsoft 365, and strong customer service skills. A+ or Network+ is a plus; on-call rotation may be required.

Qualifications

• 1–3 years of IT support or helpdesk experience.
• Working knowledge of Windows 10/11 and Microsoft 365.
• Basic understanding of networking concepts and Active Directory.
• Experience using a centralized ticketing system (e.g., ServiceNow or similar).
• Strong customer service and communication skills.
• Proven ability to work independently with minimal daily supervision; time management.

Responsabilités

• Provide first-level technical support to end users via a centralized ticketing system, phone, and in person.
• Manage and prioritize support requests using the ticketing system to ensure timely resolution.
• Troubleshoot hardware, software, and basic network issues.
• Install, configure, and maintain desktop systems, printers, and applications.
• Document issues, solutions, and procedures in the knowledge base.
• Escalate complex, structural, or infrastructure-related issues to the National Support Team while providing local context and hands-on assistance as needed.
• Support both office and plant environments as required.
• Participate in on-call or emergency support rotation as scheduled.

Connaissances

Windows 10/11

Microsoft 365

Networking basics

Active Directory

Ticketing systems

ServiceNow

Customer service

Time management

A+ / Network+ (plus)

Formation

Associate or Bachelor's degree in IT

Outils

ServiceNow

Description du poste

The Sofidel Group is seeking an IT Support Specialist to join our local team in the United States. This role provides front‑line technical support to our corporate office and manufacturing plants, with a focus on timely issue resolution and thorough documentation.

Ideal candidates have 1–3 years IT support experience, knowledge of Windows 10/11 and Microsoft 365, and strong customer service skills. A+ or Network+ is a plus; on-call rotation may be required.