Service Desk Analyst - Frontline IT Support & Troubleshooting

inMy Jet; Cleveland (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Flexjet in Cleveland, OH seeks a Service Desk Analyst to provide first-level IT support for end users. You will respond to requests via Zendesk, phone, or email and assist with hardware and software issues in a fast-paced environment.

You will document problems, assist with setup and repair of PCs, printers, and network devices, and participate in weekly on-call rotations to support operations outside normal hours.

Qualifications

• Bachelor’s degree in business or computer science preferred.
• 3–5 years of experience with hardware support.
• Strong knowledge of Microsoft Client operating systems up to Windows 10.

Responsibilities

• Handle service requests that come in via our help desk system (Zendesk), phone or email.
• Monitor end-user reported problems to identify potential areas requiring further intervention and communicate to appropriate personnel.
• Document issues found and troubleshooting practices.
• Setup, maintenance and repair of PC-based computer hardware, printers, network wiring and basic process troubleshooting relating to operating systems, in-house and third-party applications, networks, and telecommunications.
• Participate in weekly on-call support rotation currently every 10-12 weeks.

Skills

Attention to detail

Time management

Autonomy

Interpersonal skills

Communication

Problem-solving

Education

Bachelor’s degree in business or computer science

Tools

Zendesk

SCCM

Office 365

Azure

Intune

ITIL

Job description

Flexjet in Cleveland, OH seeks a Service Desk Analyst to provide first-level IT support for end users. You will respond to requests via Zendesk, phone, or email and assist with hardware and software issues in a fast-paced environment.

You will document problems, assist with setup and repair of PCs, printers, and network devices, and participate in weekly on-call rotations to support operations outside normal hours.