IT Support Specialist — End-User Tech & Service Desk

IMCD Deutschland GmbH & Co KG

Westlake (OH)

On-site

USD 55,000 - 75,000

Full time

8 days ago

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Benefits offered by this job

Healthcare

Dental

Vision

Retirement plans

Bonus eligibility

Job summary

IMCD Group in Westlake, Ohio is seeking an IT Support Analyst to be the main point of contact for end-users, handling desktop hardware, software installation, and service requests with a focus on service quality.

You will support daily IT operations, maintain documentation, assist with technology implementations, and ensure compliance with IT policies. Occasional after-hours work and multi-site support are possible.

Qualifications

Minimum of 2 years IT support experience in a service desk or desktop support role.
Familiarity with IT service management and ticketing systems.
Basic understanding of networking concepts (TCP/IP, DNS, Wi‑Fi, VPN).

Responsibilities

Answer the IT support line, create service tickets, and assist users; escalate as needed.
Respond to incidents via JSM and provide regular updates until resolution.
Configure and maintain laptops, desktops, and mobile devices.
Install, configure, update, and troubleshoot approved software applications.
Assist with onboarding/offboarding and account provisioning.
Maintain IT asset inventory and coordinate hardware repairs or replacements.
Provide general IT support and documentation for equipment usage.