Desktop Support Specialist I — Onsite IT Help Desk

Park National Corporation; Columbus (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Park National Corporation in Newark, OH seeks an IT Support Specialist to respond to and resolve end-user tickets, provide on-site and remote assistance, and maintain service levels within bank standards.

You will troubleshoot hardware and software issues, document resolutions, and escalate complex problems. The role emphasizes customer service, accuracy, and adherence to compliance policies while delivering timely support to coworkers.

Qualifications

• High school diploma or equivalent required.
• 2 years Associate degree in IT field or equivalent job experience preferred.

Responsibilities

• Respond to and resolve IT support tickets from end-users via phone, email, or self-service.
• Assist end users with troubleshooting during deployment and ongoing use of products and services.
• Analyze and diagnose IT issues with accuracy and provide effective solutions.
• Document incident lifecycle and ensure timely resolution and communication.
• Escalate complex issues to senior support and track progress to resolution.
• Provide end-user training on IT systems and software applications.
• Maintain records of tickets and resolutions; adhere to compliance policies.

Skills

IT support

Troubleshooting

Customer service

Incident management

Education

High School diploma or equivalent

Associate degree in IT or related field

Tools

Help desk software

Job description

Park National Corporation in Newark, OH seeks an IT Support Specialist to respond to and resolve end-user tickets, provide on-site and remote assistance, and maintain service levels within bank standards.

You will troubleshoot hardware and software issues, document resolutions, and escalate complex problems. The role emphasizes customer service, accuracy, and adherence to compliance policies while delivering timely support to coworkers.