IT Support Specialist

Amcor LLC; New London (WI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health plan

Flexible PTO

Holidays

Wellbeing program

HSA/FSA

Job summary

Amcor is seeking an IT Support Specialist to serve as the primary IT contact at the facility, delivering standard IT solutions and supporting site processes. You will manage devices, networks, and end-user services, ensuring alignment with Amcor’s security standards and global practices.

Ideal candidates have technical education in computer science, Windows Server and virtualization knowledge, and strong communication skills to support diverse teams across locations.

Qualifications

• Technical education in computer science or equivalent experience/studies.
• Windows Server, Cisco certifications, ITIL Foundations are advantageous.
• Strong troubleshooting and multitasking in a fast-paced environment.

Responsibilities

• Deliver IT services for site(s) including up to 1,000 devices per FTE.
• Maintain user support processes, asset management, and budgets.
• Provide L1/L2 workstation support and L3 server/virtualization support.
• Ensure site IT aligns with global standards and security policies.

Skills

Interpersonal communication

Troubleshooting

Multitasking

English proficiency

Education

Technical education in computer science

Tools

Windows Server

Cisco certification

ITIL Foundations

Server virtualization

Job description

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube

Job Description

About The Role

The IT Support Specialist is a key player in delivering standard solutions that support processes at Amcor’s sites. This role typically performs independently, requiring minimal guidance from leadership in day-to-day activities, despite serving as the primary IT point of contact at the facility.

Principal Accountabilities

• Delivery of IT services for a site or multiple sites within a ratio of up to approx. 1,000 devices (PCs, Servers, Printers, Local Network equipment) managed per FTE.
• Management of IT Service Delivery activities at the site(s) including maintaining all user support processes, customer relations and IT asset management (procurement, configuration, repair, projects, local budget consulting, license management, security systems and phone systems).
• Exercises discretion and independent judgment in prioritizing tasks, troubleshooting, and coordinating with internal and external stakeholders.
• Ability to support (L1 and L2) for the Amcor standard workstation deployment and support.
• Ability to support (L3) for Server and Virtualization environment.
• This role demands a high level of problem-solving and communication, including providing updates on changes and projects, as well as implementing end-user training and best practices at the sites.
• Ensure operational activities aligns with global IT standards and security policies, advising site leadership on IT-related matters.
• Provides input on local IT budgets, aligning with Group IT standards and cybersecurity policy.
• IT Asset management Ensure computer rooms and IDF are properly organized according to the local standards.
• Ensure coverage of critical IT issues 24X7 at the sites, when/ if applicable.

Knowledge and Experience

• Technical education in computer science or equivalent experience/studies
• Any Windows/Cisco certifications are a plus
• ITIL Foundations desirable
• Ability to multitask and handle high volumes in a fast-paced and demanding environment
• Strong interpersonal and communication skills
• Strong Troubleshooting skills
• Fluency in English communication (spoken, written); other languages will be considered an advantage
• Project experience is advantageous
• Good knowledge in configuring, managing and troubleshooting Windows Server Operating Systems
• Knowledge of server virtualization
• Ability to define and to check a Disaster Recovery Plan (DRP) and a Business Continuity Plan (BPC)
• Good knowledge of TCP/IP and basic Networking

Our Expectations

We expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity

Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights as an applicant under the law.

E-Verify

We verify the identity and employment authorization of individuals hired for employment in the United States.

Benefits

• Medical, dental and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year and may vary by location
• Wellbeing program & Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term & long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)

About Amcor

Amcor is the global leader in developing and producing responsible consumer packaging and dispensing solutions across a variety of materials for nutrition, health, beauty and wellness categories. Our global product innovation and sustainability expertise enables us to solve packaging challenges around the world every day, producing a range of flexible packaging, rigid packaging, cartons and closures that are more sustainable, functional and appealing for our customers and their consumers. We are guided by our purpose of elevating customers, shaping lives and protecting the future. Supported by a commitment to safety, over 75,000 people generate $23 billion in annualized sales from operations that span over 400 locations in more than 40 countries. NYSE: AMCR; ASX: AMC www.amcor.com|LinkedIn|YouTube Amcor is committed to providing a secure and reliable experience for all job seekers.