IT Support Specialist: Fast‑Paced Help Desk & Systems

Red River Credit Union (RRCU); Texarkana (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Red River Credit Union (RRCU) in Texarkana, TX is seeking an IT Support Specialist to join a collaborative team handling daily technology requests and specialized support for proprietary systems. You will process and prioritize tickets, manage user accounts in Active Directory and Office 365, provide multichannel support, and help deploy systems across the organization.

The role requires attention to detail, strong communication, and the ability to work both independently and in a fast-paced

Qualifications

• Two or more years of work experience in an information technology position.
• High school diploma or the equivalent. Degree in technology and/or IT certifications.
• Friendly, cheerful, and patient individual with good coaching skills.
• Must be a team player, while being able to work independently.
• Technically adept with the ability to translate complex concepts for non-technical users. Strong problem-solving skills.
• Proficient computer skills and use of standard office equipment.
• Ability to meet deadlines, prioritize tasks, and maintain attention to detail.
• Excellent communication and professional interpersonal skills.
• Must maintain a neat and professional appearance.
• Physical ability to operate office equipment and perform light lifting up to 50 pounds.

Responsibilities

• Process and handle technology support requests, prioritizing and managing multiple tickets.
• User account setup and maintenance within Active Directory, O365, and proprietary systems.
• Provide IT support through email, chat, phone, and onsite.
• Create detailed work logs and process documentation in ticketing system.
• Perform system deployments ranging from single users to organization-wide rollouts.
• Move/add/change activities across departments and branches.
• Make recommendations to refine processes and efficiency standards.
• Maintain inventory of assets and surplus equipment.
• Support configuration and maintenance of specialized dynamic systems.
• Address system deficiencies and security/privacy of data, networks, and computers.
• Organize upgrades and maintenance to assigned systems.
• Create and update technical documentation/procedures.
• Research, evaluate, and recommend new technologies and improvements.
• Keep CIO informed on tasks and progress.
• Participate in rotating on-call responsibilities.

Job description

Red River Credit Union (RRCU) in Texarkana, TX is seeking an IT Support Specialist to join a collaborative team handling daily technology requests and specialized support for proprietary systems. You will process and prioritize tickets, manage user accounts in Active Directory and Office 365, provide multichannel support, and help deploy systems across the organization.

The role requires attention to detail, strong communication, and the ability to work both independently and in a fast-paced