IT Support Specialist

Rotolo Consultants Inc.; Slidell (LA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401K plan with partial match

Paid Vacation, Sick Leave, and Holidays

Job summary

A leading landscape maintenance firm in Slidell, Louisiana, is seeking an IT Support Specialist to provide frontline technical support across the organization. This role involves troubleshooting hardware, software, and network issues, assisting employees with Microsoft 365 applications, and coordinating equipment for onboarding. The ideal candidate should have at least 3 years of technical support experience and possess strong communication and customer service skills. This position offers an annual salary of $50,000 along with a comprehensive benefits package.

Qualifications

• 3+ years of experience in a help desk or technical support role.
• Basic understanding of Windows operating systems and Microsoft 365.

Responsibilities

• Receive, log, and prioritize incoming support requests.
• Troubleshoot and resolve common hardware issues.
• Assist users with password resets and account lockouts.
• Set up and configure workstations for new employees.
• Troubleshoot basic network connectivity issues.

Skills

Troubleshooting hardware issues

Microsoft 365 support

Strong communication skills

Customer service orientation

Education

Associate degree in IT or related field

CompTIA A+ certification

Job description

Overview

Rotolo Consultants, Inc. (RCI) is seeking talented individuals desiring to join one of North America’s fastest growing landscape maintenance and construction companies. If you are searching for a rewarding career with professional and personal growth opportunities- look no further. Join RCI and grow the future with us!

IT Support Specialist

Rotolo Consultants, Inc. (RCI) is seeking talented individuals desiring to join one of North America’s fastest growing landscape maintenance and construction companies. If you are searching for a rewarding career with professional and personal growth opportunities- look no further. Join RCI and grow the future with us!

AS AN IT SUPPORT SPECIALIST

The IT Support Specialist provides frontline technical support to employees across all company locations, serving as the first point of contact for IT-related issues. This role is responsible for troubleshooting hardware, software, and network problems, escalating complex issues appropriately, and maintaining documentation to support efficient IT operations.

Responsibilities

• Receive, log, and prioritize incoming support requests via phone, email, and ticketing system
• Troubleshoot and resolve common hardware issues (desktops, laptops, printers, mobile devices)
• Assist users with password resets, account lockouts, and basic access permissions
• Provide support for Microsoft 365 applications (Outlook, Teams, Word, Excel)
• Set up and configure workstations, laptops, and peripherals for new employees
• Coordinate equipment deployment and retrieval for onboarding/offboarding
• Perform basic hardware diagnostics and coordinate warranty repairs
• Maintain inventory of IT equipment and supplies
• Troubleshoot basic network connectivity issues (VPN, Wi-Fi, wired connections)
• Assist remote employees with connection problems
• Participate in rotating on-call schedule to provide after-hours support

Qualifications

• Associate degree in IT or related field preferred
• CompTIA A+ or similar certification
• 3+ years of experience in a help desk or technical support role
• Basic understanding of Windows operating systems and Microsoft 365
• Strong communication skills with ability to explain technical concepts to non-technical users
• Customer service orientation with patience and professionalism

Compensation / Benefits

• $50,000 annually
• Medical, Dental, Vision, Liability, and several more supplemental insurance options
• 401K plan with partial match*
• Paid Vacation, Sick Leave, and Holidays*

RCI is an Equal Employment Opportunity and E-Verify Employer.

#INDHP

Equal Opportunity Employer, including disabled and veterans.