IT Support Technician I - Help Desk & Branch IT

Red Canoe Credit Union; Longview (WA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Employee Assistance Program

Life Insurance

401K with employer match

Wellness Program

Flexible Spending Account

PTO leave

Paid Jury Duty Leave

Tuition Reimbursement for full time

Job summary

Red Canoe Credit Union in Longview, WA is seeking an IT Support/Help Desk Technician to install, configure, and maintain computer hardware/software across branches. You will troubleshoot issues, manage tickets, and provide user support with a focus on service quality.

Responsibilities include incident triage, escalation when needed, documentation, and assisting with disaster recovery planning. This full-time role requires weekend and night availability as needed and travel to remote branches.

Qualifications

• Experience in IT help desk or desktop support.
• Ability to troubleshoot hardware, software, and network issues.
• Strong communication and customer service skills.

Responsibilities

• Evaluate, prioritize, and troubleshoot user IT issues; own the ticket until resolution.
• Manage and document tickets; communicate updates to stakeholders.
• Provide support for installation, maintenance, and upgrades of hardware/software.
• Assist with disaster recovery planning and IT training.

Skills

Customer service

Communication

Problem solving

Initiative

Teamwork

Education

Associates Degree desired

Tools

Windows OS

Ticketing system

Remote desktop

IT monitoring tools

Job description

Red Canoe Credit Union in Longview, WA is seeking an IT Support/Help Desk Technician to install, configure, and maintain computer hardware/software across branches. You will troubleshoot issues, manage tickets, and provide user support with a focus on service quality.

Responsibilities include incident triage, escalation when needed, documentation, and assisting with disaster recovery planning. This full-time role requires weekend and night availability as needed and travel to remote branches.