ERP & 365 IT Support Specialist

Red River Commodities Inc; Fargo (ND); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

On-demand pay through Tapcheck

Paid time off

Paid Holidays

401k & company match

Profit Sharing

Employee Assistance Program

Job summary

Red River Commodities is seeking an IT Support Specialist to serve as the primary contact for end-user technology and ERP-related inquiries. You will provide Tier 1 support for hardware, software, system access, and Microsoft 365 applications, ensuring timely and effective assistance to staff across the organization.

The role emphasizes customer service, process improvement, and knowledge sharing, with opportunities to contribute to the reliability of technology solutions and to grow within a

Qualifications

• Previous customer service, technical support, or related experience preferred.
• Strong troubleshooting and problem-solving skills.
• Ability to learn unfamiliar applications and business processes.
• Clear verbal and written communication skills.
• Strong organization, time management, and attention to detail.
• Ability to manage multiple requests and priorities.
• Ability to work independently and collaboratively with employees, IT staff, and vendors.

Responsibilities

• Provide Tier 1 support for software, hardware, access, and other end-user technology issues.
• Provide primary support for ERP-related questions, incidents, and service requests.
• Troubleshoot and resolve technical issues in a timely and customer-focused manner.
• Log, track, prioritize, and document requests in the IT service desk system.
• Escalate complex issues to internal IT resources or software vendors and follow through to resolution.
• Assist with user setup, application access, onboarding, and basic training.
• Create and maintain support documentation, procedures, and knowledge base articles.
• Participate in testing application updates, enhancements, and process changes.
• Work with employees, Process Improvement, IT, and vendors to support business applications.
• Identify recurring issues and recommend practical improvements.
• Assist with other IT projects and support responsibilities as assigned.

Skills

Customer service

Troubleshooting

Learning new apps

Communication

Organization

Multi-tasking

Independent & collaborative work

Education

Experience in IT support or related

Tools

Microsoft 365

ERP support

Ticketing system

Job description

Red River Commodities is seeking an IT Support Specialist to serve as the primary contact for end-user technology and ERP-related inquiries. You will provide Tier 1 support for hardware, software, system access, and Microsoft 365 applications, ensuring timely and effective assistance to staff across the organization.

The role emphasizes customer service, process improvement, and knowledge sharing, with opportunities to contribute to the reliability of technology solutions and to grow within a