Onsite IT Systems & Infrastructure Specialist

Red Dot LLC; Athens (TX); On-site; USD 48,000 - 72,000; Full time

Job summary

Red Dot Buildings is seeking an IT Support & Infrastructure Specialist to provide day-to-day technical support and help maintain our network, systems, and hardware. This onsite role supports employees, assists with cybersecurity initiatives, and collaborates with vendors on projects across the organization in Athens, Texas.

You’ll install, configure, and troubleshoot hardware and software, manage Active Directory access, and participate in system updates and health checks to keep technology

Qualifications

• 2+ years of experience in IT support, infrastructure, networking, or a related technical environment.
• Strong troubleshooting skills across hardware, software, operating systems, and network connectivity.
• Working knowledge of Microsoft Windows and Microsoft applications.
• Familiarity with Active Directory, networking, VPNs, DNS, DHCP, VoIP, and client/server environments.
• Experience with network cabling and low-voltage infrastructure is preferred.
• Basic familiarity with Apple, Linux, and mobile operating systems is helpful.
• Strong communication and customer service skills with the ability to work effectively with employees at all levels.

Responsibilities

• Provide responsive, high-quality technical support for computers, mobile devices, printers, software, network connectivity, and other technology.
• Install, configure, troubleshoot, repair, and maintain hardware, operating systems, applications, and peripherals.
• Manage user accounts, permissions, security groups, and technology access through Active Directory and related systems.
• Support employee onboarding, transfers, and offboarding, including equipment and system access.
• Assist with network and infrastructure administration, including switches, wireless, VPN, DNS, DHCP, firewalls, servers, virtual machines, backups, and storage.
• Install, terminate, test, label, and troubleshoot low-voltage network cabling, including fiber optic cable.
• Support VoIP, email, and other communication systems.
• Maintain technology inventory, asset records, system documentation, and procedures.
• Manage help desk tickets and work orders, prioritizing issues and providing timely communication and follow-through.
• Perform system updates, patching, preventative maintenance, equipment replacements, and technology health checks.
• Assist with cybersecurity initiatives, including endpoint protection, access controls, account security, and security alerts.
• Partner with IT, vendors, contractors, and internal teams on technology projects, upgrades, deployments, and problem resolution.
• Follow all company technology, cybersecurity, safety, and quality standards.
• Provide occasional after-hours or weekend support when needed.

Skills

Active Directory

Networking

Windows OS

IT Troubleshooting

Security awareness

Education

High School Diploma or GED

A.A.S. in IT/Networking

CompTIA A+ certification

Tools

VPN

DNS

DHCP

VoIP

Firewalls

Servers

Virtual machines

Job description

Red Dot Buildings is seeking an IT Support & Infrastructure Specialist to provide day-to-day technical support and help maintain our network, systems, and hardware. This onsite role supports employees, assists with cybersecurity initiatives, and collaborates with vendors on projects across the organization in Athens, Texas.

You’ll install, configure, and troubleshoot hardware and software, manage Active Directory access, and participate in system updates and health checks to keep technology