IT Help Desk Technician — Quick, User-Focused Support

Continental Resources, Inc.; Oklahoma City (OK); Presencial; USD 40.000 - 55.000; Jornada completa

Descripción de la vacante

Continental Resources, Inc. is seeking an IT Help Desk Tech to provide first-level support for end users and manage basic hardware, software, and access issues. The role handles password resets, software installs, and escalates complex problems under supervision.

Responsibilities include timely incident resolution, accurate ticket logging, and occasional on-site or classroom training for users. Weekend rotation may be required, with focus on quick service and reliable operations.

Formación

• High school diploma or GED required. Familiarity with MS Office and Windows OS preferred.
• Associate degree or higher in a related field is a plus.
• Willingness to work a rotational on-call schedule and pass a background/drug check.

Responsabilidades

• Quickly and effectively resolves calls for software and technical support for office and field employees.
• Log calls descriptively into work tracking software and update service status.
• Collaborate with team members to resolve incidents promptly.
• Identify trends in ongoing hardware, software, or system problems.
• May train users on software and hardware on-site or in a classroom.
• Stay current with technology and pursue relevant training or certifications.
• Provide routine off-hour and weekend support on a rotation basis.

Conocimientos

Communication skills

Proficient computer skills

Team player

Self-awareness

Prioritization

Hardware knowledge

Software knowledge

Educación

High school diploma or GED

Associate's degree or higher (related field)

Herramientas

MS Office Suites

Windows operating systems

Descripción del empleo

Continental Resources, Inc. is seeking an IT Help Desk Tech to provide first-level support for end users and manage basic hardware, software, and access issues. The role handles password resets, software installs, and escalates complex problems under supervision.

Responsibilities include timely incident resolution, accurate ticket logging, and occasional on-site or classroom training for users. Weekend rotation may be required, with focus on quick service and reliable operations.