IT Support Specialist I

Priority Dispatch Corp.; Dothan (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Priority Dispatch Corp. in Dothan, AL, seeks a Technical Support Analyst I to provide quality support to clinical and line-of-business users and to monitor day-to-day IT operations. The role may require travel within or outside the catchment area.

You will troubleshoot hardware and software, assist with backups and server reboots, maintain documentation, and contribute to training materials. A driver’s license may be required for local travel.

Qualifications

• Bachelor’s or Associate degree in computer science or related field.
• MCP, A+ or other industry certifications.
• Excellent customer service and support skills required.

Responsibilities

• Troubleshoot hardware and software issues and provide technical support.
• Assist with system backups, server reboots, and operational tasks.
• Monitor server, network, and application status; log and escalate incidents via Service Desk.

Skills

Troubleshooting

Customer service

Communication

Typing

Independent work

Education

Bachelor’s or Associate degree in CS/related field

MCP

A+

Tools

Excel

Word

Accounting Software

HRIS systems

Job description

Priority Dispatch Corp. in Dothan, AL, seeks a Technical Support Analyst I to provide quality support to clinical and line-of-business users and to monitor day-to-day IT operations. The role may require travel within or outside the catchment area.

You will troubleshoot hardware and software, assist with backups and server reboots, maintain documentation, and contribute to training materials. A driver’s license may be required for local travel.