IT Support Specialist: Enterprise Systems & Remote Help

General Dynamics Information Technology; Maryland; On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness packages

Professional growth opportunities including paid education

Job summary

General Dynamics Information Technology is seeking an Information Technology Support Specialist in Annapolis Junction, MD. This role requires 5+ years of related experience and a Comp TIA Security+ certification. You will provide technical support and troubleshooting for computer systems, software, and hardware. The position involves both in-person and remote assistance, critical for ensuring efficient operations. Benefits include a 401K with company match and comprehensive health packages.

Qualifications

• 5+ years of related experience in IT support.
• Ability to install, modify, and repair hardware/software.
• Maintains current knowledge of relevant technology.

Responsibilities

• Provide technical support and troubleshooting to network and desktop hardware/software.
• Respond to user queries either in person or over the phone.
• Identify, investigate, and resolve user problems.

Skills

Technical support

Troubleshooting

Remote support tools

Knowledge of relevant technology

Education

Comp TIA Security+ Certification

Tools

Computer hardware

Software

Job description

General Dynamics Information Technology is seeking an Information Technology Support Specialist in Annapolis Junction, MD. This role requires 5+ years of related experience and a Comp TIA Security+ certification. You will provide technical support and troubleshooting for computer systems, software, and hardware. The position involves both in-person and remote assistance, critical for ensuring efficient operations. Benefits include a 401K with company match and comprehensive health packages.