Information Technology Support Specialist

General Dynamics Information Technology; Maryland; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Cutting-edge technology

Job summary

General Dynamics Information Technology seeks an Information Technology Support Specialist to provide technical support for computer systems, software, and hardware. You will respond to queries in person or by phone and help ensure systems run smoothly across sites.

The role requires 3+ years of related experience, Security+ within 6 months, and TS/SCI w/Poly clearance before start; on-site work in Annapolis Junction, MD, and US citizenship are required.

Qualifications

• 3+ years of related experience.
• Security+ certificate is required within 6 months of start date.
• US Citizenship required.
• Security Clearance TS/SCI w/Poly required before start date.

Responsibilities

• Provide technical support and troubleshooting to network, desktop, and systems hardware/software.
• Coach and guide less-experienced professionals as needed.
• Apply diagnostic techniques to identify problems and propose solutions.
• Provide remote support through desktop mirroring and other remote access tools.
• Identify, investigate, resolve and follow up on issues reported to the helpdesk.

Skills

Technical support

Troubleshooting

Remote access tools

Hardware repairs

Customer communication

Education

Security+ certification

Tools

Remote desktop tools

Job description

Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.

HOW AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT

• Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software
• May coach and provide guidance to less-experienced professionals
• Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

WHAT YOU’LL NEED TO SUCCEED:

• Required Experience: 3+ years of related experience
• Required Technical Skills: Installs, modifies, and repairs computer hardware and software both in person and using remote access tools

• Required: Security+ certificate is required within 6 months of start date
• Security Clearance Level: TS/SCI w/Poly required before start date
• Required Skills and Abilities: Maintains current knowledge of relevant technology as assigned

• Location: On-Site in Annapolis Junction, MD
• US Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from