IT Support Representative

Patten Title Company; Austin (TX); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

FSA and HSA options

401(k) with employer matching up to 4% of salary

Job summary

A technology support firm based in Austin is seeking an IT Support Representative responsible for providing essential technical support for hardware, software, and network systems. The role requires troubleshooting user issues and assisting with system maintenance and onboarding tasks. The ideal candidate should have 1-3 years of IT support experience, a degree in Information Technology, and strong communication skills. This position offers a dynamic work environment with opportunities for growth and development.

Qualifications

• 1–3+ years of experience in IT support or help desk roles.
• Experience supporting Windows and/or macOS environments.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the primary point of contact for IT-related support requests.
• Troubleshoot hardware, software, network, and connectivity issues.
• Assist with onboarding new employees, including workstation setup.
• Install software updates, patches, and security configurations.
• Monitor system performance and report recurring issues.

Skills

Problem-solving ability

Technical aptitude

Time management and prioritization

Cross-functional collaboration

Education

Associate’s or Bachelor’s degree in Information Technology or related field

Tools

Microsoft 365

Job description

Austin, United States | Posted on 03/16/2026

The IT Support Representative provides day-to-day technical support for the organization’s hardware, software, and network systems. This position focuses on troubleshooting user issues, maintaining system functionality, supporting onboarding/offboarding processes, and ensuring secure and efficient IT operations. The ideal candidate is service-oriented, technically capable, and comfortable supporting cross-functional teams.

Key Responsibilities

User Support & Troubleshooting

• Serve as the primary point of contact for IT-related support requests.
• Troubleshoot hardware, software, network, and connectivity issues.
• Provide remote and in-person technical support to end users.
• Escalate complex technical issues to senior IT staff or external vendors.
• Assist with onboarding new employees, including workstation setup and system access.
• Provide basic user training and guidance on company systems and tools.

System Maintenance & Administration

• Set up and configure desktops, laptops, printers, and mobile devices.
• Manage user accounts, passwords, and access permissions.
• Install software updates, patches, and security configurations.
• Monitor system performance and report recurring issues.
• Maintain documentation of support tickets, resolutions, and IT procedures.

Network & Security Support

• Assist with troubleshooting network connectivity, VPN, and email issues.
• Support cybersecurity best practices including endpoint protection and access controls.
• Help enforce IT policies and data security standards.
• Assist with maintaining backups and supporting disaster recovery procedures.

Equipment & Asset Management

• Track and manage IT inventory including hardware and licenses.
• Coordinate equipment repairs and warranty claims when needed.
• Maintain organized records of assigned equipment and assets.
• Problem-solving ability
• Technical aptitude
• Time management and prioritization
• Cross-functional collaboration

Requirements

• 1–3+ years of experience in IT support or help desk roles.
• Associate’s or Bachelor’s degree in Information Technology or related field (or equivalent experience).
• Experience supporting Windows and/or macOS environments.
• Working knowledge of Microsoft 365 and common business applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication skills.
• CompTIA A+, Network+, or similar certification preferred.
• Medical
• Vision
• FSA and HSA options
• 401(k) with employer matching up to 4% of salary