IT Support Analyst: End-User Tech & Desktop Deploy

Construction Partners Inc.

Austin (TX)

On-site

USD 46,000 - 65,000

Full time

14 days+

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Job summary

Construction Partners Inc. in Austin, TX is seeking an IT Support Analyst to join the IT team.

The role provides frontline technical assistance, end-user support, and training for staff, helping resolve issues promptly and keep users informed on ticket status. You will use remote control software, phone, video conferencing, and email to assist end users, document steps in the ticketing system, and collaborate with other IT departments to ensure smooth operation of desktops, laptops, and mobile

Qualifications

Experience providing frontline IT support to end users.
Ability to document issues and resolutions in a ticketing system.
Familiarity with remote support tools and mobile device management.

Responsibilities

Serve as the primary point of contact for end-user IT support and troubleshooting.
Accurately document reported issues, troubleshooting steps, and resolutions within the ticketing system.
Monitor and respond to support requests submitted through the ticketing system and email.
Maintain accurate records of computer and hardware inventory.
Configure, deploy, and support desktop and laptop systems for new and existing employees.
Configure, deploy, and provide ongoing support for mobile devices.