IT Support Specialist - End-User Tech & On-Call

Bosch Building Technologies LLC; Phoenix (AZ); On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

401K w/ company match

Life/AD&D/LTD

Paid Vacation/Sick/Holidays

Employee Assistance Program

Pet Insurance

Job summary

Bosch Building Technologies LLC in the United States is seeking an IT Support Specialist to provide end-user support across the organization. You will handle helpdesk tickets, assist with on-site and remote issues, and collaborate with IT peers to drive projects to completion.

The role emphasizes delivering excellent end-user experiences, maintaining inventories, and contributing to knowledge base improvements. A strong interest in technology and reliable problem-solving are essential.

Qualifications

• 1+ year experience troubleshooting Windows PC issues.
• 1+ year experience providing end user support.
• Must be detail oriented.
• Must be passionate about technology.
• Must always strive to provide excellent end user experience.

Responsibilities

• Deliver exceptional customer support to all employees.
• Diagnose and resolve end-user and PC issues.
• Ensure the new hire and separation processes are thoroughly completed each time.
• Manage equipment and software inventory, including the decommissioning of old equipment.
• Develop and update knowledge base articles on frequently requested issues and processes.
• Collaborate with the IT Manager, Systems Engineers, and Administrators on projects.
• Participate in an on-call rotation for critical end-user support issues.

Skills

Windows troubleshooting

End user support

Detail-oriented

Customer service

Technology enthusiasm

Tools

Active Directory

Windows Server OS

Mobile Device OS (iOS)

Office 365 Applications

Intune/Autopilot

Teams Voice

VMware Workstation

Oracle VM

FreshService

Job description

Bosch Building Technologies LLC in the United States is seeking an IT Support Specialist to provide end-user support across the organization. You will handle helpdesk tickets, assist with on-site and remote issues, and collaborate with IT peers to drive projects to completion.

The role emphasizes delivering excellent end-user experiences, maintaining inventories, and contributing to knowledge base improvements. A strong interest in technology and reliable problem-solving are essential.