Deskside Support Specialist

Robert Bosch Group; Albion (IN); On-site; USD 48,000 - 64,000; Full time

Job summary

Robert Bosch Group in the Power Solutions Division seeks a Deskside Support Specialist to provide first- and second-level IT support at end-user hardware, software, printers, and network connectivity. On-site role supporting manufacturing operations.

The position requires on-site presence daily, with 24/7 response to production-impacting issues; collaboration with production staff, engineers, and leadership; experience with Windows, hardware, imaging, and enterprise IT tools.

Qualifications

• Associate degree or equivalent in IT or related field.
• Hands-on desktop or deskside support experience.
• Experience with Windows OS, hardware, printers and peripherals.

Responsibilities

• Provide first- and second-level IT support at workstations and on the manufacturing floor.
• Install, configure, maintain, and repair desktop/laptop systems.
• Collaborate with production personnel, engineers, and leadership; escalate issues as needed.

Skills

Desktop Support

Windows Troubleshooting

On-site Support

Manufacturing Environment

Education

Associate degree in IT or related field

Bachelor’s degree in Information Technology (preferred)

Tools

Imaging tools

Endpoint management

IT service management tools

Job description

Welcome to the Power Solutions Division of Robert Bosch, LLC! With some 16,500 associates and more than 20 locations around the world we have for more than 50 years been providing solutions for the electrical actuation of a wide variety of automotive applications.

We Are Bosch.
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.
Work #LikeABosch

• Reinvent yourself:At Bosch, you will evolve.
• Discover new directions: At Bosch, you will find your place.
• Celebrate success:At Bosch, we celebrate you.
• Shape tomorrow:At Bosch, you change lives.

Job Description

The Deskside Support Specialist provides first- and second-level support for end-user hardware, software, printers, network connectivity, and related IT services. This position is responsible for installing, configuring, maintaining, and repairing desktop and laptop systems while supporting associates directly at their workstations and on the manufacturing floor.

The role requires frequent interaction with production personnel, engineers, administrative staff, and leadership to ensure minimal disruption to operations. Complex infrastructure issues involving servers, enterprise networking, or centralized systems are escalated to appropriate IT support teams while maintaining ownership of communication and follow-up.

This is a full‑time on‑site position requiring daily support of manufacturing operations and production‑floor technology. Additionally, the role requires immediate response to production‑impacting issues 24/7.

Qualifications

Required

• Associate degree in Information Technology, Computer Science, or a related technical field, or an equivalent combination of education and relevant experience.
• Minimum of two years of hands‑on desktop, deskside, or technical support experience.
• Experience troubleshooting Windows operating systems, computer hardware, printers, and peripherals.
• Ability to work full time on-site and provide support in an industrial or manufacturing environment.

Preferred

• Bachelor’s degree in Information Technology or a related field.
• Industry certifications such as CompTIA A+, Microsoft, or equivalent.
• Experience with device imaging, endpoint management, and enterprise IT service management tools.
• Experience supporting manufacturing‑floor technology and production operations.

Additional Information

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.