IT Support Specialist

Bosch Building Technologies; Phoenix (AZ); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Medical

Vision

Retirement 401K

Paid time off

Employee Assistance Program

Pet Insurance

Life/AD&D/LTD

Flexible Spending Accounts

Job summary

Bosch Building Technologies North America in Phoenix, AZ is seeking an IT Support Specialist to provide end-user support across the organization. This role handles helpdesk tickets, phone and onsite assistance, and collaborates with IT peers to drive projects to completion.

Ideal candidates have 1+ year of Windows PC troubleshooting, a passion for technology, and a customer-first mindset. This full-time role offers comprehensive benefits and opportunities for growth within a global tech leader.

Qualifications

• 1+ year of experience troubleshooting Windows PC issues.
• 1+ year of experience providing end-user support.
• Must be detail oriented and passionate about technology.
• Must strive to deliver excellent end-user experience.

Responsibilities

• Deliver exceptional customer support to all employees.
• Diagnose and resolve end-user and PC issues.
• Ensure the new hire and separation processes are completed.
• Manage equipment and software inventory including decommissioning old equipment.
• Develop and update knowledge base articles on frequent issues.
• Collaborate with IT Manager, Systems Engineers, and Administrators on projects.
• Participate in an on-call rotation for critical end-user support.

Skills

Windows troubleshooting

End user support

Detail-oriented

Tech passion

Customer experience

Tools

Active Directory

Windows Server OS

Intune/Autopilot

Teams Voice

VMware

FreshService

Job description

2851 W Kathleen Rd, Phoenix , Arizona 85053-4053 , United States

About Us

Backed by more than a century of Bosch innovation, Bosch Building Technologies North America is driven by a simple belief: buildings should protect, inspire, and empower the people inside them. We partner with organizations to create smart, connected environments that feel safer, work smarter, and support a more sustainable future. With decades of regional experience and teams rooted in communities across North America, we bring together integrated security, fire detection, building automation, and energy solutions, all delivered by people who genuinely care. Our experts are committed to excellence, guided by digital innovation, and passionate about creating experiences that make every building feel like it's working for you.

In 2026, Robert Bosch unified its global building technology integrator operations under the name of Bosch Building Technologies. As part of this transition, Paladin Technologies and Climatec combined their branch networks, creating a product-agnostic systems integrator focus on delivering flexible, future-ready solutions, offering customers an expanded, cross-domain service portfolio working as one cohesive team to deliver greater value under a stronger Bosch identity.

Full Time/Part Time

Full-time

Job Description

Job Summary: The IT Support Specialist provides end user support to all Bosch Building Technologies employees. This would

include working tickets from the helpdesk, taking support calls on the Hotline and working with

employees when they walk up with a critical issue. This position will also work with other members of the IT team to drive projects to completion.

Responsibilities:

• Deliver exceptional customer support to all employees.
• Diagnose and resolve end-user and PC issues.
• Ensure the new hire and separation processes are thoroughly completed each time.
• Manage equipment and software inventory, including the decommissioning and donation of old equipment.
• Develop and update knowledge base articles on frequently requested issues and processes.
• Collaborate with the IT Manager, Systems Engineers, and Administrators on projects.
• Participate in an on-call rotation for critical end-user support issues

Required Qualifications:

• 1+ year(s) experience troubleshooting Windows PC issues
• 1+ year(s) experience providing end user support
• Must be detail oriented
• Must be passionate about technology
• Must always strive to provide excellent end user experience

Preferred Qualifications:

• Experience with Active Directory
• Experience with Windows Server OS
• Experience supporting Mobile Device OS (Apple iOS)
• Experience with Office 365 Applications (Teams, SharePoint, OneDrive)
• Experience with Intune/Autopilot
• Experience with Teams Voice
• Experience with supporting Virtualization Technologies (VMware Workstation, Oracle VM
• Experience with FreshService

Physical Demands:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Must be able to effectively communicate, (iesee, hear,speakand write clearly)in order tocommunicate with colleagues and/or customers; manual dexterityrequiredfor occasional reaching, lifting of light office objects, and operating office equipment

Working Conditions:

In general, the following conditions of the work environment are representative of those that an employeeencounterswhile performing the essential functions of this job.

• The office is clean, orderly, properlylightedand ventilated. Noise levels are considered low to moderate

Additional Information:

• Working Hours: This position generally works Monday- Friday, overtime and on call when necessary
• Travel Requirements: 5%
• Medical
• Vision
• Flexible Spending Accounts
• 401K w/ company match
• Life/AD&D/LTD
• Paid Vacation/Sick/Holidays
• Employee Assistance Program
• Pet Insurance

Disclaimers

Equal Employment Opportunity Statement
This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

All your information will be kept confidential according to EEO guidelines.

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If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at [e-mail] . Please note our HR representatives do not have visibility of application or interview status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

Indefinite U.S. work authorized individuals only. Future sponsorship is unavailable. U.S. work authorized individuals only.

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About Us

Employer Privacy Policy

Equal Employment Opportunity Statement

This company considers candidates regardless of race, color, religion,sex, sexual orientation, gender identity, national origin, disability, orveteran status. We are an equal opportunity employer, and all qualifiedapplicants will receive consideration for employment without regard to race,color, creed, religion, national origin, citizenship status, ancestry, sex,age, physical or mental disability unrelated to ability, maritalstatus, familyresponsibilities, pregnancy, genetic information, sexual orientation, genderexpression, gender identity, transgender, sex stereotyping, order of protectionstatus, protected veteran or military status, or an unfavorable discharge frommilitary service, and other categories protected by federal, state or local law.

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